AAA

Manager, Learning, Development & Training

AAA$70K — $95K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in HR, Business, Education, or related field required
  • 5+ years of experience in Learning & Development (L&D) or Organizational Development (OD) program management
  • Preferred HR or Learning Certification (e.g., SHRM-CP, CPLP, ATD)
  • Strong background in curriculum development and instructional design using established frameworks (e.g., ADDIE)
  • Experience with Learning Management Systems (LMS) or similar platforms
  • Proven ability to lead strategic learning initiatives and programs
  • Excellent communication and facilitation skills for engaging diverse audiences.

Responsibilities

  • Lead development and evolution of enterprise learning and development strategy
  • Design and oversee learning programs for role readiness, capability building, and leadership
  • Collaborate with business leaders to assess needs and define learning outcomes
  • Ensure quality and consistency in curriculum development standards
  • Create and maintain toolkits and shared resources for trainers
  • Align training priorities with business needs in collaboration with HR
  • Measure and evaluate program effectiveness using feedback and performance data
  • Integrate learning technologies into program design and manage vendor partnerships.

Benefits

  • Hybrid work solution (in-office Tuesday to Thursday)
  • Relocation assistance available if needed.
Full Job Description
Overview

How You’ll Work

Work Solution: Hybrid (Tuesday- Thursday)

Relocation Eligibility: Available

Responsibilities

Guided by the organization’s core values and operating principles, the Manager, Learning & Development leads the design, delivery, and continuous improvement of enterprise learning programs that support individual, team, and leadership effectiveness. This role focuses on learning strategy, internal enablement, and scalable solutions that drive engagement and measurable impact. The Manager partners closely with functional leaders, subject matter experts, and trainers and owns the end0to0end lifecycle of key learning initiatives. Position Responsibilities
  • Lead the development and evolution of enterprise learning and development strategy.
  • Design and oversee learning programs that support role readiness, capability building, and leadership development.
  • Partner with business leaders, subject matter experts, and trainers to assess needs and define program outcomes.
  • Own curriculum development standards, ensuring quality, consistency, and scalability across programs.
  • Build and maintain toolkits, templates, and shared content to enable trainers and facilitators.
  • Collaborate with HR and Learning Partners to align training priorities with business needs.
  • Measure and evaluate program effectiveness using feedback, surveys, and performance data.
  • Incorporate learning technologies and innovative approaches into program design.
  • Manage external vendors and content partnerships as needed.
  • Support engagement, succession, and team development initiatives through learning solutions.
Core Competencies
  • HR & Business Acumen 6 Applies knowledge of talent development and organizational strategy to design learning solutions that align with business objectives and drive performance.
  • Change Management 6 Supports organizational change through learning strategies and tools that help individuals and teams adapt and grow.
  • Collaborative Problem Solving 6 Partners cross0functionally to assess needs, identify root causes, and co0create effective learning solutions.
  • Individual Capability Development 6 Designs learning experiences that build functional, professional, and leadership skills with a focus on outcomes.
  • Organizational Capability Building 6 Contributes to enterprise capability through integrated programs supporting onboarding, team effectiveness, and leadership development.
  • Project & Program Management 6 Plans and executes learning initiatives with attention to timelines, quality, and stakeholder alignment.
  • Program Development & Instructional Design 6 Applies instructional design principles to create engaging, impactful, and scalable learning experiences.

Qualifications

Basic Qualifications

  • Bachelor0s Degree required in HR, Business, Education, or related field.
  • 5+ years of experience in L&D or OD program management.
  • HR or Learning Certification preferred (SHRM-CP, CPLP, ATD).
  • Experience in curriculum development and instructional design, using ADDIE or comparable learning frameworks.
  • Experience working with learning management systems (LMS) or similar learning platforms.
  • Demonstrated ability to lead or contribute to strategic learning initiatives and programs.
  • Effective communication, facilitation, and interpersonal skills, with the ability to engage diverse audiences.

Preferred Qualifications

  • (Master0s preferred) in HR, Business, Education, or related field.

Essential Job Functions

While performing the duties of this job, the employee isfrequentlyrequired to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.Reasonableaccommodationswill be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

About AAA

AAA is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada. AAA provides services to its members, including roadside assistance and others. The organization was founded in 1902 in Chicago, Illinois.
Learn more about AAA
Size
6,000 employees
Industry

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