Role summary:The Manager, Learning and Development - Facilitation leads the delivery and continuous improvement of learning experiences across Marketplace Seller Support and Risk. This role partners closely with Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners to ensure associates are ready to perform as the business evolves. The manager defines and upholds facilitator standards, certification requirements, train-the-trainer practices, delivery quality, classroom coverage, launch readiness, and learner feedback. This role uses performance insights to improve learning effectiveness and brings strong instructional design knowledge to ensure learning solutions are practical, engaging, and aligned to business needs.
What you'll do:- Build strong partnerships across Operations, Instructional Design, Knowledge Management, Workforce Management, Product, and external/vendor partners.
- Lead learning delivery across Marketplace Seller Support and Risk, including onboarding, upskilling, launches, and ongoing capability development.
- Define facilitator standards, certification requirements, train-the-trainer practices, and delivery quality expectations.
- Measure facilitator and program effectiveness using learner feedback, observations, readiness, and performance data.
- Coach and develop facilitators while building bench strength and succession readiness.
- Partner with Instructional Design to ensure learning is facilitator-ready and aligned to operational needs.
- Establish governance and quality controls that support consistency and scale.
- Continuously improve delivery, reinforcement, and performance support as business needs evolve.
What you'll bring: - Proven experience leading facilitation and learning programs in complex, fast-paced environments.
- Strong stakeholder management skills with the ability to influence cross-functional partners and navigate competing priorities.
- Strong instructional design and content development background with an eye for learning quality.
- Experience defining facilitator standards, certifications, train-the-trainer programs, and delivery expectations.
- Ability to use learner feedback, observations, and performance data to improve outcomes.
- Strong project, operational, and people leadership skills, including coaching and developing facilitators.
- Comfort working across learning platforms, delivery models, and vendor environments.
- Continuous improvement mindset with the ability to adapt as business needs evolve.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
