Summary:The Manager Lean/Six Sigma Black Belt is accountable for leading enterprise-level performance improvement initiatives that deliver sustained improvements in quality, experience, access, cost, and workforce effectiveness. This role manages and develops improvement professionals while partnering with executive, physician, and operational leaders to embed Lean management systems, build improvement capability, and ensure accountability for results aligned to CHRISTUS Health strategic priorities.
Responsibilities:- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Leads, coaches, and mentors Lean Transformation team members to ensure quality deliverables, sets clear direction, strategic and problem solving execution throughout projects
- Leads 2-4 concurrent enterprise level project portfolios targeting significant system change while assisting team of project leaders
- Creates a productive and engaging environment for associates, ensuring discussions are structured, focused, and lead to actionable outcomes
- Manage and coordinate Lean projects, workshops, Rapid Improvement Events (RIE), Kaizens that result in sustained improvements beyond 6-12 months
- Presents across all levels of the organization in a strong and compelling manner to lead key stakeholders; sets expectations to ensure they are informed of project progress and outcomes
- Transforms root cause analysis into actionable items that drive improvement throughout the organization, with a demonstrated impact on quality, safety, access, cost, or experience
- Oversees key performance indicators and quality metrics to all levels of managerment and leadership and bridge gaps between current and future state on process improvement efforts
- Develops trusting and positive relationships with all customers, associates, executives, physicians, vendors, and visitors.
- Facilitates difficult conversations regarding trade-offs, capacity, and accountability
- Oversees a team throughout operational improvement activities with associates in a healthcare setting; develops team in both technical and leadership ensuring consistent capability growth
- Accountable for performance management, development, and succession planning for Lean Transformation team members
- Provides advanced Lean/Six Sigma and other appropriate improvement tools and training as needed to project team members and other identified stakeholders.
- Independently prepares detailed and standardized project management plans and graphical data reports to track performance assuring timely completion and achievement of stated goals
- Serves as subject-matter expert for the organization in Lean/Six Sigma projects.
- Transitions from "doing improvement" to "leading improvement through others"
- Assumes other duties at the discretion of the Director, which may include chairing committees, and assisting with the development of new PI services, training, and program elements.
Requirements:Education/Skills- Bachelor's degree in Industrial Engineering, Healthcare Administration, Business Administration or a related field of study from an accredited college or university required.
- Master's degree in a related field preferred
- Expert with Lean-Six Sigma tools and methodologies
- Ability to work full-time in a hospital, clinic, or office environment required
Experience- 5 years experience of progressive leadership experience, ideally in a healthcare setting, preferred
- Must have a minimum of 3 years serving in a Black Belt PI role providing verifiable evidence of at least 4 Black Belt level projects that yielded significant sustained improvements. Equivalent experience considered.
- Exceptional written and oral communication skills with the ability to filter and distill relevant information to the appropriate audience
- Display fully evolved project management and change management skills with an emphsis on communication and building relationships across multiple large-scale projects throughout their life cycle
- Must be proficient with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Visio and Access.
- Must be familiar with and/or have working knowledge of statistical software such as QI Macros, Minitab, etc.
Licenses, Registrations, or Certifications- Lean Black Belt, Six Sigma Black Belt, or Lean-Six Sigma Black Belt required
Work Schedule:
8AM - 5PM Monday-Friday
Work Type: Full Time
