Manager, L&OD Programs and Operations

Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, or related field
  • Minimum 7 years in learning & development, organizational development, training, talent management, or consulting
  • Experience managing complex programs and cross-functional stakeholders
  • Preferred experience with LMS Systems, SAP & PowerBI
  • Ability to travel up to 15%

Responsibilities

  • Manage targeted development programs and the Rive Reine portfolio
  • Oversee nominations, seat allocations, communications, and participant tracking
  • Maintain the NextLevel App, SharePoint & vendor management for all programs
  • Coordinate speakers, facilitators, vendors, logistics, contracts, and communications
  • Lead project management for key L&OD initiatives
  • Support class planning and marketing coordination with Tech
  • Track and forecast L&D budgets

Benefits

  • Performance-based incentives
  • 401k with company match
  • Healthcare coverage
  • Broad range of other benefits
Full Job Description
Position Summary

The Program Manager, Learning & Organizational Development (L&OD) plays a critical role in shaping the learning ecosystem across Nestlé USA. This role manages enterprise development programs, partners with HR and business leaders, oversees learning systems and platforms, and ensures operational excellence across the L&OD portfolio. The ideal candidate is a strategic thinker, a flawless operator, and a passionate advocate for learner centric development. This role will be based in Arlington, VA and will report up to the Sr. Manager, L&OD over programs and operations.

Key Responsibilities

Program Management
  • Manage targeted development programs and the Rive Reine portfolio
  • Oversee nominations, seat allocations, communications, and participant tracking
  • Maintain the NextLevel App, SharePoint & vendor management for all programs
  • Coordinate speakers, facilitators, vendors, logistics, contracts, and communications
  • Project manage and implement any new programming year over year

Learning Platform Support
  • Escalation point for GROW platform content, reporting, and user support
  • Deliver nomination, Rive Reine, and learning metrics reporting
  • Provide ad hoc analysis to inform decision-making and strategy
  • Ensure data accuracy, user access, and system optimization

Stakeholder Management & Vendor Management
  • Serve as primary support for HRBPs and HRBP Points of Contact
  • Partner with TPM, DE&I, Analytics, and program sponsors to ensure alignment and execution
  • Manage internal and vendor led contract processes
  • Partner with Procurement and Legal to create, edit, or renegotiate agreements
  • Maintain documentation and contract records

Budget & Financial Management
  • Track and forecast L&D budgets
  • Support consolidation of the Organizational Development budget
  • Manage vendor profiles and SAP transactions
  • Oversee invoice inbox and purchase order tracking

Project & Operations Management
  • Lead project management for key L&OD
  • Support class planning, marketing coordination with Tech, and process improvements


Requirements & Minimum Education
  • Bachelor's degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, or related field (required)


Experience
  • Minimum 7 years in learning & development, organizational development, training, talent management, or consulting
  • Experience managing complex programs and cross-functional stakeholders
  • Preferred experience with LMS Systems, SAP & PowerBI
  • Ability to travel up to 15%


Skills & Capabilities Communication & Collaboration
  • Excellent verbal and written communication skills
  • Ability to translate complex concepts into simple, actionable processes
  • Strong partnership skills and ability to influence without authority


Project & Program Management
  • Proven ability to plan, manage, and execute large-scale programs
  • Comfort with ambiguity and agility in fast-moving environments
  • Creative problem-solving under pressure

Technical & Analytical
  • Proficiency with learning platforms and emerging learning technologies
  • Ability to analyze data, generate insights, and support strategic decisions
  • Ability to pilot, iterate, and pivot based on feedback


The approximate pay range for this position is $113,000 to $170,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

About Nestle Operational Services Worldwide SA

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