Description

Position: Manager IT Field Services

Job Status: Exempt, Full-time

POSITION SUMMARY

The Manager IT Field Services will assist the IT Director in providing technology vision for developing and implementing information technology (IT) initiatives that improve cost effectiveness, health care quality, and business development in a constantly changing, competitive marketplace. The Manager IT Field Services will lead the field services team in planning and implementing efficient service delivery processes and a high level of customer service to support both distributed and centralized clinical and business operations and achieve more cost beneficial enterprise-wide IT infrastructure and operations.

Essential Functions Statement(s)

• Stay abreast of advances in technology.
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
• Maintain responsibility for division's operational forecasts and expenditures.
• Develop and interpret organizational goals, policies, and procedures.
• Prepare and review operational reports or project progress reports.
• Request necessary equipment related to specific projects, tasks, or tickets.
• Maintain the responsibility of managing all information and communication systems, including but not limited to voice, data, imaging, and other forms of office and medical automations.
• Coordination, facilitation, and consultation with all health care network staff on information systems, communications, and patient management systems initiatives.
• Partner with the Systems and Infrastructure teams to ensure the health care network is current with the information systems standards set by the Joint Commission and regulatory entities.
• Participates proactively with other members of the health care network management team in developing and executing strategic plans to optimize the use of information technology in support of health care and business objectives.
• Participates in policy and decision making at the health care network level regarding resource allocation and future direction and oversight of proposed information systems.
• Participates as an integral and active member in the strategic planning process of the health care enterprise.
• Develops, coordinates, guides, and maintains IT systems strategic and operations plans in support of the overall clinical/patient-focused mission and business strategy. These plans define a vision for meeting current and future information and technology needs for the health care network, while ensuring alignment and integration of IT with the overall vision, mission, and values of the enterprise.
• Supports a field services team that maintains an enterprise systems architecture, defining standards and protocols for data exchange, communications, software, and interconnection of health care network information systems.
• Provides advice on evaluation, selection, implementation, and maintenance of information systems and hardware that aligns with the organizational strategic plan.
• Provides responsive advice, counsel, education, and service to the health care network concerning IT issues and trends in the IT industry.
• Communicates IT plans, policies, and technology trends throughout the organization, including management groups and professional staff.
• Determines pertinent information required by management in making effective decisions. Ensures that the gathering, processing, distribution, and use of this information occurs in a timely, accurate, and cost-effective manner through on-going review and education programs at executive, management, and user levels.
• Develops and maintains an appropriate organizational structure capable of supporting the information needs of operating entities through appropriate and cost-effective information technology.
• Researches and evaluates alternatives for the enhancement or re-engineering of IT. Develops, coordinates, and manages the incorporation of enhancements to and re-engineering of the health care network systems, in keeping with the needs and objectives of the enterprise.
• Provides quality service to end users in needs analysis, solution recommendation, implementation, training, and post-installation support.
• Ensures that remote and on-site services are provided efficiently across the organization while providing a high level of customer service.
• Develops and enforces policy and procedures to ensure the protection of enterprise IT assets and the integrity, security, and privacy of information entrusted to or maintained by the enterprise.
• Aids in the development of an enterprise-wide business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster.
• Performs other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Consensus Building - Ability to bring about group solidarity to achieve a goal.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Innovative - Ability to look beyond the standard solutions.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
• Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: Associates Degree in IT related field required, Bachelor's Degree in IT related field preferred. Relevant work experience may be substituted for degree requirement upon review and validation.

Experience: a minimum of three years management experience preferred

Computer Skills: Microsoft Word and Excel; and customized software. Ability to learn and adapt to changing technologies as the organization changes. Comprehensive knowledge of: Data processing methods and procedures and computer software systems; Business office operations as it pertains to third party billing and reimbursement activities in a managed care environment; Equipment and software characteristics of various computer systems and a general understanding of system features and their integration capabilities; Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installations, evaluation, and operational management; and Business process analysis and redesign.

Certificates & Licenses: None Required

Other Requirements: The ability to relate with effectiveness to the public, the patient, and the health care providers of the health center; The ability to effectively perform several duties of the department and the ability to organize and achieve goals in a busy setting as well as effectively communicate with internal and external stakeholders.

Application Assistance: