Job Title & Specialty Area: Manager IS Audio Visual

Department: IT Technical Services

Location: Dallas, TX

Shift: Monday- Friday

Job Type: Remote - will need to be onsite occasionally as needed

Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
The Audio Visual Manager leads the Audio Visual team of Children's Health in the successful development and deployment of all audio visual systems including, but not limited to microphones, speakers, video displays, projectors, digital video cameras, recording equipment, sound/mixing boards, and all related cabling infrastructure and connections. Facilitate and assist & support for meetings/town halls as requested and ensure that on site support is provided during these meetings. Provide oversight and coordination with PD&C and ETO during the construction of new/upgrades of conference rooms incorporation AV functionality. Manage AV service vendors and integrators to ensure projects and support is delivered as defined. Provide training and associated materials to all users relating to effective use of the AV technologies. Identify and recommend opportunities to improve and enhance AV conferencing services.

Responsibilities:

• Provide Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications
• Set-up, maintenance, monitoring, and troubleshooting of conference room and other A/V equipment.
• Identifies, troubleshoots, and resolve issues with A/V and technology components.
• Liaise with 3rd party A/V support vendors and contractors as appropriate
• Responsible for day-to-day management of frontline support for staff. Manages the Service Desk ticket queue, allocating resources, and communicating with staff as appropriate
• Manages and attends high-level meetings requiring A/V
• Proactively maintains A/V equipment as necessary and ensures that supplies are available
• Assists users with routine application and hardware problems, shares best practices, and utilizes application knowledge with users
• Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures
• Ensures all A/V systems are in compliance with Children's Health Information Security standards and all other Information Services policies and standards.
• Undertakes assignments on projects or special initiatives as appropriate
• Performs other tasks and responsibilities required by supervisor

How You'll Be Successful:

WORK EXPERIENCE

• At least 7 years technical A/V experience with increased responsibility or team lead experience - required
• Ability to conceptualize, plan, manage and support network environments. Demonstrated understanding of Microsoft operating systems, Microsoft Office application, networking and PC hardware - required
• Demonstrated ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources and well-rounded experience and knowledge - required

EDUCATION

• Four-year bachelor's degree or equivalent experience - required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.