American Express

Manager - International Account Development (Virtual - Tri-State/Northeast/Mid-Atlantic)

American Express$100K — $130K *
US-Anywhere
+ 13 other locationsRemote
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven track record in building executive-level relationships and influencing stakeholders.
  • Expertise in managing cross-functional projects across diverse teams and regions.
  • Ability to navigate ambiguous client needs with a proactive problem-solving mindset.
  • Experience in strategic selling and developing a pipeline of opportunities.
  • Strong organizational and project management skills under tight deadlines.
  • Excellent communication skills translating complex data to clear insights.
  • Minimum 3 years in corporate travel or travel technology, with a focus on payment needs.

Responsibilities

  • Own the global strategic vision for the account and drive program growth and retention.
  • Develop executive-level relationships across business units and geographies.
  • Collaborate with internal partners to deliver customized solutions ensuring operational excellence.
  • Maintain deep knowledge of client industry and specific corporate travel management priorities.
  • Lead business reviews, communicating performance insights and opportunities persuasively.
  • Consult with clients to articulate the value of Global Corporate Payments and quantify business impact.
  • Identify cross-sell opportunities in B2B Payment Solutions and T&E card products.

Benefits

  • Opportunity to work virtually while covering a wide Tri-State/Northeast/Mid-Atlantic territory.
  • Engagement with high-visibility clients in a strategic role.
  • Dynamic work environment with cross-functional collaboration.
  • Focus on professional growth through exposure to corporate travel and payment solutions.
Full Job Description
Job Description

Retain and profitably grow one of our largest and most strategic global Supplier Payment clients. The ideal candidate will be a client-focused leader with a consultative mindset and the ability to navigate complex, matrixed organizations both internally and externally.

This role requires someone who can think strategically, lead cross-functional initiatives, and drive meaningful outcomes in a high-visibility environment. In addition, the candidate must have proven experience working within the managed corporate travel industry, with success in managing large corporate travel accounts.

This role blends travel agency account management expertise with payments and travel industry knowledge, requiring a deep understanding of travel ecosystems, supplier dynamics, and client travel management priorities.

Responsibilities

  • Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction.
  • Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology.
  • Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence.
  • Maintain a deep understanding of the client's industry, platform model, organizational goals, and evolving priorities, particularly within the travel and digital commerce space and specifically the corporate travel agency landscape.
  • Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively.
  • Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact.
  • Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products.
  • Achieve portfolio growth and retention targets.
  • Serve as the point of escalation and resolution, using structured action plans and project management tools as needed.
  • Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency.
  • Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded.
  • Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.


Qualifications

Required Qualifications:
  • Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders.
  • Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments.
  • Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems.
  • Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling.
  • Strong project management and organizational skills, with the ability to manage multiple priorities under tight timelines.
  • Excellent communication and storytelling skills, with the ability to translate complex data into clear, compelling recommendations.
  • Proficiency in developing strategic plans and action plans tailored to client-specific goals.
  • High degree of professionalism, responsiveness, and customer service orientation.
  • Minimum of 3 years of experience working within the corporate travel industry or travel technology space, with familiarity with the travel payment needs of large and multinational companies.
  • Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions.


Preferred Qualifications:
  • Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, technology, or marketplace-related industries.
  • Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions.
  • Knowledge of or experience with Virtual Payment solutions is a plus.
  • Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers.


Logistics
  • Ability to work virtually, as well as residence in and travel within the posted Tri-State/Northeast/Mid-Atlantic territory is required.
    • Posted territory's states include New York, New Jersey, Connecticut, Pennsylvania, Maryland, DC, Delaware, Massachusetts, Virginia, North Carolina, South Carolina, Georgia, and Florida.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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