Job Details

The Manager of Integrated Care Management oversees the daily operations of the Inpatient Care Management department to ensure efficient, high-quality discharge planning and therapeutic support services. This role ensures compliance with organizational policies, regulatory standards, and the mission, vision, and values of the health system. The Manager provides leadership, supervision, and coordination of care management staff to maintain adequate coverage, staff competency, and seamless patient care delivery. Additionally, the role supports orientation, performance oversight, and collaboration across interdisciplinary teams to optimize patient outcomes and departmental effectiveness.

Job Description

Summary
The Manager of Integrated Care Management oversees the daily operations of the Inpatient Care Management department to ensure efficient, high-quality discharge planning and therapeutic support services. This role ensures compliance with organizational policies, regulatory standards, and the mission, vision, and values of the health system. The Manager provides leadership, supervision, and coordination of care management staff to maintain adequate coverage, staff competency, and seamless patient care delivery. Additionally, the role supports orientation, performance oversight, and collaboration across interdisciplinary teams to optimize patient outcomes and departmental effectiveness.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Leads and manages daily operations of the care management and department across assigned hospitals, ensuring effective, efficient, and compliant service delivery.
• Supervises and develops staff, oversees recruitment, onboarding, scheduling, training, performance evaluations, and corrective actions to maintain a competent and engaged team.
• Collaborates with hospital and enterprise leadership to establish departmental goals, implement policies and procedures, and align with organizational strategies and regulatory requirements.
• Monitors quality, compliance, and performance, auditing documentation, analyzing key metrics, and addressing barriers to patient progression and discharge.
• Serves as a departmental representative and liaison, maintaining communication with hospital leadership, community partners, and external agencies to support patient care and operational effectiveness.
• Oversees payroll accuracy, manages departmental schedules, and ensures compliance with hospital standards and policies.
• Represents the department in hospital meetings, leadership rounding, and projects; serves as acting Director when needed.
• Supports a positive work environment through empowerment, recognition, and professional growth opportunities.
• Coordinates staff orientation, education, and competency assessments; provides continuing education opportunities.
• Ensure new employees meet onboarding goals and performance expectations through chart audits and feedback.
• Conducts documentation audits and analyzes productivity, compliance, and quality metrics to drive improvement.
• Participates in the development, review, and annual update of departmental policies, procedures, and standard work.
• Implement service excellence and patient satisfaction initiatives to maintain high-quality care.
• Ensures adherence to regulatory and clinical requirements for discharge planning and case management.
• Builds and maintains relationships with hospital departments, post-acute providers, and community agencies to ensure smooth transitions of care.
• Participates in multidisciplinary and escalation meetings to address patient progression barriers.
• Provides regular communication to staff, leadership, and stakeholders regarding departmental updates, priorities, and issues.
• Functions as a resource for complex care cases, offering expertise in discharge planning, psychosocial needs, and patient advocacy.
• Coordinates daily staffing and assignments to ensure adequate hospital coverage and efficient workflow.

Minimum Qualifications

• Master’s Degree in social work, nursing, healthcare administration, or related degree. or
• Bachelor’s Degree with 5 years of acute care management experience and one year as a lead CM or
• Bachelor’s Degree in Nursing.
• 2 years experience in acute care management.
• Critical thinking and problem solving skills.

Preferred Qualifications

• 2 years in leadership or management roles.
• Experience in word, excel, and powerpoint.
• Comfortable speaking in front of people.
• Knowledge of the conditions of participation for discharging.
• ACM - Accredited Case Manager - American Case Management Association within 3 Years or
• CCM - Certified Case Manager - Commission for Case Manager Certification within 3 Years

Additional Qualifications

• Nurses must have an active license in the state of employment; MSWs must have LSW or LCSW in the state of NJ.

Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.