Description

Magid is seeking an experienced Manager, Inside Sales to lead and develop a team who is responsible for retaining and growing valuable customer relationships.

This is a critical leadership role and a unique opportunity. The team is already performing and has built a strong bond while reporting directly to the Regional Vice President of Business Development. Their new manager will need to earn credibility, preserve the culture that makes the team successful, and provide the dedicated coaching, support, and accountability that will help each person reach their full potential.

The Manager, Inside Sales will lead a team of up to 12 and play an important role in the team's continued expansion. You'll partner closely with Talent Acquisition to identify and hire new talent while thoughtfully integrating new employees and protecting the team's collaborative, one-team culture.

This opportunity is ideal for a proven people leader who knows that strong sales results come from clear expectations, meaningful coaching, honest feedback, and a genuine investment in each team member's success.

Prior experience formally managing an inside sales, account management, or comparable sales team is required.

Our Selection Process

Who you are-and how you lead-matters to us.

As a next step, select candidates will be invited to complete a one-way video interview. This is an opportunity to tell us, in your own words, how you have helped teams succeed, developed people through coaching, built trust, and created a one-team approach.

If you're an experienced sales leader who is passionate about developing people, strengthening culture, and helping a successful team achieve even more, we'd love to learn more about you.

Essential Responsibilities:

Team Leadership and Development

• Lead, mentor, and manage a team of Regional Account Managers to achieve individual and team KPIs.
• Foster a positive, collaborative, and customer-focused team culture.
• Provide coaching and training to enhance skills in account management, upselling, and cross-selling.

Performance Management

• Set clear performance expectations and regularly monitor progress against goals.
• Conduct one-on-one meetings, performance reviews, and development plans.
• Address performance challenges to ensure consistent target achievement.

Strategic Account Growth

• Develop and implement strategies to grow revenue from existing and newly acquired accounts.
• Ensure smooth transitions for new accounts, fostering relationship-building and long-term satisfaction.
• Identify opportunities for upselling, cross-selling, and additional value creation.

Customer Success and Retention

• Ensure the team delivers high levels of service and proactively addresses customer needs and challenges.
• Act as an escalation point for complex customer issues, supporting resolution and satisfaction.

Reporting and Insights

• Analyze performance metrics and provide regular updates to the Executive Sales Leadership team.
• Leverage data-driven insights to identify trends, challenges, and opportunities for improvement.

Cross-Functional Collaboration

• Partner with marketing, operations, and supply chain to support account management and growth initiatives.
• Advocate for team needs and resources to support success.

Requirements

• 3-5 years in sales (preferably inside sales or B2B selling).
• Bachelor's degree is required
• 2-4 years in a formal leadership role, managing a team of inside sales representatives.
• Proven experience in sales leadership, preferably in an inside sales or account management environment.
• Demonstrated success in managing and growing customer accounts.
• Strong leadership skills with experience in coaching and developing sales professionals.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and sales analytics tools.
• Strategic thinker with the ability to execute plans and drive results.

This role is onsite at our Romeoville HQ Monday-Thursday and home-office based on Fridays.

Magid offers a variety of benefits to our team members including:

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays