Through a deep understanding of the dealership's sales process and all sales systems, this role will manage and train a team of Inside Sales Representatives on lead generation including - defining and processing leads, sending prioritized sales leads for follow up, developing and managing a lead nurture process, generating new opportunities and managing sales funnel follow up. This role will also identify the needs for additional training and identify a solution for the training needs. By integration of Marketing and Sales activities, this role aims to enhance our dealership coverage and increase our sales opportunity across the organization, also training the Sales team in CRM usage, Lead Generation process and Best Practice sharing. Through reporting and data visualization development, this role relies on gathering and analyzing qualitative and quantitative market and customer data. The ISR Manager is also well-versed in providing insight into recommended strategic adjustments to internal processes. This position allows for flexible, hybrid work environment, also reporting as directed to: 10001 Linn Station Rd. Louisville, KY 40223 REQUIREMENTS: 1 Bachelor's degree in marketing, business administration, or related field 2 5-7 years' experience in sales or marketing 3 2 years' minimum experience in a supervisory role 4 Experience in the heavy equipment industry or related field is a plus 5 Proven track record of meeting or exceeding sales targets 6 Ability to develop and implement effective sales strategies 7 Knowledge of industry trends and market conditions 8 Proficiency in CRM system (e.g. Microsoft Dynamics 365) and essential technology (Windows, Excel, Word, SharePoint). 9 Strong understanding of sales processes & lead management 10 Experience with data analysis and reporting tools. 11 Strong analytical skills with the ability to interpret data & make informed decisions 12 Willingness to learn, be trained, and coach 13 Excellent interpersonal skills, and written and verbal communication skills 14 Highly self-directed 15 Ability to work independently or in a team environment with rapidly changing priorities and demands 16 Travel to branches or other locations as required to perform assigned duties, maintaining a valid driver's license 17 Ability to communicate effectively in spoken and written English 18 Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards 19 Assist work team to meet the objectives of the department and the Company 20 Ability to lift a minim of 50 pounds ESSENTIAL FUNCTIONS: 1 Drive inside sales performance through effective coaching, KPI management, and process improvement 1 Ensure the inside sales team creates quotes, follows up on opportunities, maintains product knowledge and supports field sales personnel 2 Streamline inside sales functions, improve team effectiveness, and ensure outstanding customer experience 3 Training & oversee daily activities of the inside sales team, including lead management training, motivating, and developing a cohesive team atmosphere 4 Identifies needs for training & finds solutions to those training needs 5 Utilize reporting and data visualization tools to present key findings to Marketing, Sales, and other business unit leadership 6 Run cadence reports on inside sales using the CRM, including usage and lead management 7 Use the organization's Planned Annual Rate (PAR) system to measure customer contact, establish PAR for ISRs, and track progress throughout the year 8 Champion the CRM system across all touchpoints, including training the sales team and ensuring quality customer data 9 Work with the Machine Order & Rental departments to understand machine availability & locations 10 Integrate marketing & sales activities to enhance lead generation and sales coverage 11 Hire, train, and supervise staff 12 Work with employees to set aggressive professional and achievable goals to enhance the employees performance 13 Use coaching techniques to recognize employees accomplishments and strengths and to improve any other areas 14 Evaluate employee performance on a regular basis and prepare the related Position Descriptions, Performance Appraisals, and salary administration 15 Ensure all staff follow corporate and departmental standards and practices and take disciplinary action when required 16 Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes 17 Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code 18 Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly 19 Follow all work, safety rules, and procedures 20 Perform other duties as necessary and assigned BENEFITS: Full-Time W2 Employee with bonus potential Full benefits including Medical, Dental, Vision, Disability, and Life Insurance Wellness Program Paid time off 401(k) savings with Company Match