American Airlines

Manager, Inflight Crew Operations

American Airlines • $80K — $95K *
Fort Worth, TX 76137In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years of relevant work experience
  • Experience working with diverse employee groups
  • Familiarity with the functional area
  • Willingness to work shifts, including weekends and holidays
  • On-site presence at assigned location is required.

Responsibilities

  • Collaborate with Operations Managers and Regional Director
  • Own base activities in conjunction with Base Manager to ensure success
  • Interpret and apply corporate policies and collective bargaining agreements
  • Work with Base Manager and APFA representatives to make interest-based decisions
  • Enhance customer service by collaborating with station personnel and service teams
  • Formulate strategies to reduce delays and improve overall experience
  • Lead and motivate management team to achieve departmental objectives
  • Oversee daily operations while seeking cost reduction opportunities
  • Coach and develop team to ensure compliance with policies and procedures.

Benefits

  • Travel perks allowing access to 365 destinations for you, your family, and friends
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs to support personal health and well-being
  • 401(k) program with employer contributions after one year
  • Additional benefits including Employee Assistance Program, pet insurance, and travel discounts.
Full Job Description
8/7/26

Location: DFW Intl Apt (DFW-TRML)
Cities: Fort Worth - TX
Requisition ID: 87261

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Ability to work collaboratively and in tandem with fellow Operations Managers and Regional Director.
  • In concert with the Base Manager, owns the activities that will make the base successful.
  • Interpret and apply corporate policy, procedures and the APFA collective bargaining agreement
  • Works together with the Base Manager and with local APFA representatives as needed to reach interest-based decisions for the company and Flight Attendants
  • Collaborates with key station personnel at the base, SV8, and the Inflight Dining and Service team to enhance the overall customer service experience
  • Strategize with key personnel to decrease delays, ensure on-time departures, and enhance the flight attendant and customer experience.
  • Identifies, leads, and motivates a strong management team in achieving the department's overall objectives, while being an advocate for Flight Attendants at the base
  • Manages the daily operation while continually seeking opportunities to reduce costs and increase our internal customer service through engagement.
  • Coaches and counsels team members to ensure a thorough understanding of and compliance with all Company and departmental policies, procedures, and regulations.
  • Develop and mentor the staff to ensure competent oversight in operation and initiatives.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree or equivalent experience
  • 5+ years of relevant work experience
  • Experience in working with a diverse group of employees
  • Familiarity with functional area
  • Must be able to work shift work, including weekends and holidays.
  • Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience
  • Previous supervisory experience and knowledge of AA budgeting, policies, and procedures
  • Current Inflight, Customer Care, or other operational experience in a leadership role
  • Prior policy administration experience
  • Flight Attendant experience
  • An understanding of working with a contract labor group is desirable

Skills, Licenses & Certifications
  • Ability to lead by example
  • Strong managerial skills
  • Ability to manage management, non-management and contract labor work groups
  • Ability to handle multiple responsibilities and effectively coordinate multiple projects at the same time
  • Excellent interpersonal, collaboration, planning and organizational skills
  • Innovative and proactive in addressing workforce issues
  • Ability to build consensus with various groups
  • Strong PC skills


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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