Manager, Implementation
RxBenefits is hiring!
We are adding a leadership position to the growing Implementation team in our Birmingham, AL office. The Manager is responsible for a range of implementation activities intended to achieve a high level of client service and satisfaction during their implementation phase. This position will be located in Birmingham, AL or remote.
Job Responsibilities Include:
- Manage and provide leadership to a team of Implementation Coordinators, with a focus on developing talent and delivering successful results
- Assist Implementation Director/Management with development of team goals, providing team support, and with creating training documents to assist with team growth/development
- Continually analyze team processes/procedures and provide recommendations and solutions for improvement opportunities
- Handle multiple implementation projects at any given time
- Support various aspects of implementation process in conjunction with Implementation Team
- Lead and attend calls with brokers, clients and PBM Partners around the setup of benefit design
- Gather business requirements as necessary and apply detailed working knowledge of RxBenefits standard products and features to support the Account Management (AM) team
- Create configuration documents (SOB, CRD, Project Plans, GIS, etc.) for setup in RxBenefits and PBM systems
- Recommend implementation of features and functions where appropriate prior to the go-live date
- Work with Implementation Quality Analyst, where necessary, to create and assist with testing process to ensure integrity of data conversions prior to go-live
- Track tasks accomplished, time spent and milestones completed using internal RxBenefits tools
- Assist with identification of risks, and with development of mitigation or avoidance plans
- Communicate with AM team and other stakeholders throughout the implementation project life cycle
- Assist AM team with post-live support questions when needed
- Other duties as assigned
Required Skills / Experience Include:
- Degree in Business, Accounting, Computer Information Systems or related field or equivalent experience may be considered
- Minimum of 2 years professional level experience in a position with project management and 3 years' experience with product implementation. Prior experience in a client facing position desired
- Prior experience in the Pharmacy / Healthcare industry
- Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint)
- Demonstrated leadership experience
- Proven business integration skills
- Proven analytical skills
- Excellent organizational/project management skills
- Sense of urgency necessary to meet goals, objectives and deadlines
- Excellent interpersonal and human relations skills. Able to work with people of varied technical backgrounds and management levels
- Excellent written, verbal and presentation skills. Able to communicate technical concepts to non-technical personnel
