Manager Implementation

 

What you will be doing:

Implementation Manager is responsible for the overall technical project execution of installing Stanson’s AI-driven products, serving as the primary contact for the customer during the implementation, collaborating with health system leadership and Stanson team members to align with client strategic objectives and initiatives. Implementation Manager provides technical support and owns troubleshooting throughout the customer life-cycle as well ongoing maintenance and deployments of Stanson content and analytics. Internally, Implementation Manager will collaborate with other teams to improve company processes related to implementing Stanson products.

Key Responsibilities

Implementation Management– 60%

• Act as primary point of contact between customer and Stanson during installation; ensure customer satisfaction with implementation and escalate issues when appropriate

• Manage multiple customer implementations concurrently, meeting timelines established in project plans

• Collaborate and effectively communicate project and technical information to internal Stanson teams and client teams

• Provide subject matter expertise on how Stanson products function and integrate with client EHR systems

• Investigate issues and troubleshoot technical challenges

• Participate in reviews / evaluations of implementation processes and offer feedback and recommendations for improvement

Client Support – 20%

• Provide ongoing support and maintenance for existing client base

• Maintain effective lines of communication among internal and client stakeholders

• Act as a technical lead on ongoing operational calls with clients

• Perform updates in tandem with client technical analysts

• Create and manage issues and tickets relating to implemented products

Internal Projects and Technical Troubleshooting – 20%

• Assist with technical implementation and troubleshooting of internal projects and initiatives as needed

• Provide business recommendations and support the development of new Stanson products and tools as needed

​Required Qualifications

Work Experience:

Years of Applicable Experience - 5 or more years

Education:

High School Diploma or GED (Required)

 

Preferred Qualifications

Skills:

• Ability to troubleshoot technical issues and own their resolutions

• Ability to manage multiple client relationships simultaneously

• Ability to interact well with customers / strong customer support ethic

• Ability to effectively communicate complex problems internally and externally

• Proven success in information systems implementation and support

Experience:

• 5 or more years of relevant experience in the healthcare industry

• Prior experience implementing or supporting the Epic or Cerner software systems (e.g. Epic certification, Cerner clinical application build, etc.)

• Prior experience implementing products with AI-driven models

• Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle

• Clinical experience (RN, MA, etc.) a plus

Education:

• Bachelor’s Degree

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: Travel 1-20% within the US

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $90,000 - $150,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Qualified full-time and part-time employees also receive access to the following benefits:

• Health, dental, vision, life and disability insurance

• 401k retirement program

• Paid time off

• Participation in Premier’s employee incentive plans

• Tuition reimbursement and professional development opportunities