Amazon

Manager III, Support Engineer - AMZ10220871

Amazon$149K — $193K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Mathematics, or related field.
  • 4 years of experience in a support engineering or related role.
  • 3 years leading system development teams.
  • Experience in software development and technical support.
  • Proficiency in modern programming languages such as Python, Java, JavaScript, C, C++, or Go.
  • Strong troubleshooting and debugging abilities.

Responsibilities

  • Provide technical support for catalog-related services.
  • Collaborate with Support Engineers to enhance customer experiences.
  • Drive operational excellence within the team.
  • Shape the team's strategic direction and establish performance metrics.
  • Mentor and manage performance of Support Engineers.
  • Optimize processes for improved efficiency and high-quality solutions.
  • Develop tools and automation to reduce manual efforts.

Benefits

  • Comprehensive medical and financial benefits.
  • Potential for equity and sign-on payments.
  • Focus on continuous improvement and growth in roles.
  • Full range of employee amenities.
  • Supportive culture fostering collaboration and innovation.
Full Job Description
MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Manager III, Support Engineer

Job Location: Seattle, Washington



Position Responsibilities:

Focus on providing technical support for internal and external-facing services related to the catalog as a Support Engineering Manager within Amazon's Catalog Support and Programs (CSP) team. Collaborate with a team of Support Engineers, drive operational excellence, and enhance customer experiences by improving processes and optimizing team performance. Play a key role in shaping the team's strategic direction, establishing performance metrics, and fostering a culture of continuous improvement. Provide guidance, mentorship, and performance management for Support Engineers. Focus on optimizing processes, improving efficiency, and ensuring high-quality solutions. Work to improve the support experience for both internal users and external customers related to the catalog. Define the team's goals, performance metrics, and long-term vision. Encourage innovation, collaboration, and growth within the team. Resolve complex technical issues and develop solutions. Develop tools and automation to improve efficiency and reduce manual effort.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) leading system development teams; (2) software development or technical support experience; (3) scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go; (4) troubleshooting and debugging technical systems.

40 hours / week, 8:00am-5:00pm, Salary Range $149,754/year to $193,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits.#0000

BASIC QUALIFICATIONS

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) leading system development teams; (2) software development or technical support experience; (3) scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go; (4) troubleshooting and debugging technical systems.#0000

PREFERRED QUALIFICATIONS

Please see job description and the position requirements above.

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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