Functional Title: Manager II Job Title: Manager II Agency: Health & Human Services Comm Department: Provider Licensure Posting Number: 19102 Closing Date: 07/31/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $7,474.40- $7,474.40 Pay Frequency: Monthly Salary Group: TEXAS-B-23 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 Brief Job Description: Works under the general supervision of the Provider Licensure and Certification Manger with considerable latitude for the use of initiative and independent judgment. Performs complex managerial work, coordinating and overseeing the daily operations and activities of the ALF/ICF/PPECC provider licensure and certification unit. Responsible for the daily operations of the unit. Oversees the development and implementation of goals, objectives, policies, and procedures to support the successful business operations of the Regulatory Services Division. Develops schedules, priorities, and standards for achieving established goals. Supervises provider licensure and certification program staff to ensure the achievement of program goals and objectives. Responsible for assuring that HHSC complies with applicable state and federal enrollment rules and statutes. Essential Job Functions: Attends work on a regular and predicable schedule in accordance with agency leave policy and performs other duties as assigned. EJF 1: Manager: The manager is responsible for administering the daily operations and activities of the unit. Provides overall vision, leadership, and strategic direction to the unit. Ensures staff assigned to the unit have adequate training and equipment to perform job responsibilities in an acceptable manner. Delegates tasks to personnel assigned to the unit. Participates and engages as a member of the Provider Licensure and Certification management team. Plans and conducts regular team meetings to ensure adherence to protocols, policies and procedures. Shares information with staff as appropriate. Represents the division and section at meetings, conferences, and seminars. (20%) EJF 2: Personnel Management: Effectively selects, supervises and develops staff through review of performance data, conferences, training and performance appraisals. (20%) EJF 3: Subject Matter Expert (SME): Serves as a subject matter expert on Regulatory Services' ALF/ICF/PPECC, Analyzes and interprets proposed state and federal legislation and determines impact on program. (10%) EJF 4: Program Management: Develops, implements and monitors adherence to standards, policies, procedures and guidelines to accomplish essential functions and objectives and ensure compliance with federal/state laws, rules and regulations related to provider licensure and certification. (15%) EJF 5: Quality Improvement: Performs quality assurance of applications and provides guidance to staff. Coordinates with Data Management staff to develop and modify workload reports to ensure continuous quality improvement and efficiency of unit's licensure processes by analyzing data and trends. Identifies backlogs and monitors processes and systems for effectiveness, efficiency and conformance to established guidelines. (10%) EJF 6: Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements for licensure. Provides oral and written customer service, answers program rule and policy questions, resolves provider concerns and provides information relative to the unit.Performs unit telephone coverage through the provider licensure and certification call center. (10%) EJF 7: Court Testimony: Testify in court related to the licensure and certification process as needed. (5%) EJF 8: Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task. (10%) Knowledge Skills Abilities: Knowledge of state and federal laws and regulations related to Long-term Care HHSC programs, preferred. Skill in monitoring team workloads and evaluating processes. Skill in analyzing, developing, and interpreting complex federal and state regulations, legislation, program policies and procedures. Skill in using logic and resoning to identify the strenths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skill in problem solving and conflict resolution Skill in providing customer service Skill in use of Microsoft Office. Ability to plan, assign, and supervise the work of others. Ability to lead workgroups, projects, and meetings. Ability to gather, assemble, and correlate information. Ability to prioritize workload with little or no supervision. Ability to work well with others, including establishing and maintaining effective relationships Ability to work under pressure in a fast-paced, deadline-oriented environment. Ability to effectively communicate, organize and present information with others orally and in writing. Licensure, certification required: None Required Initial Selection Criteria: • Graduation from high school or GED required. An accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another year-for-year basis. • Experience in the management of a business function, division, or department relevant to the assignment. • Experience with computers and software, such as MS Word, MS Excel, and MS PowerPoint. Additional Information: The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.