About the RoleThe Data Entry Manager I is responsible for overseeing data entry operations and ensuring the accurate and efficient processing of business and statistical information. This role manages a team of data entry professionals and is accountable for performance, quality, and alignment with operational and service objectives.
Responsibilities:- Lead and manage day-to-day data entry operations, including the input and verification of standard and complex coded or uncoded data
- Supervise and develop a small team of data entry associates and/or team leads, ensuring high performance and accountability
- Establish priorities and allocate resources to meet service-level agreements and operational goals
- Monitor performance metrics and implement improvements to meet productivity, accuracy, and quality standards
- Apply organizational policies and business plans to guide decision-making with moderate oversight
- Conduct performance evaluations, set employee objectives, and make compensation recommendations
- Identify and implement process improvements to enhance efficiency, accuracy, and workflow effectiveness
- Collaborate with cross-functional teams and engage with customers to support business needs and service delivery
- Manage customer-facing interactions related to data processing, ensuring professionalism and responsiveness
Requirements:- 3-5 years of experience in data entry, operations, or a related field
- Demonstrated people management or team lead experience in a structured environment
- Experience operating data entry systems and processing business or statistical data
- Working knowledge of technical tools including SQL (querying), SharePoint lists, and Microsoft Excel
- Experience in data processing and handling large datasets
- Proven ability to work in customer-facing environments
Core Competencies- Technical proficiency with data tools and systems (SQL, Excel, SharePoint)
- Strong organizational, prioritization, and problem-solving abilities
- Ability to adapt to changing operational demands and meet deadlines
- Excellent communication skills, with the ability to interact with both internal stakeholders and customers
Working for you:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
