Job Title: Manager, HR Service Delivery
Location: Orwell, OH with 1 day a week in Solon, OH
Job Summary:As a Manager, HR Service Delivery you will play a pivotal role in shaping, educating and enabling regional Kennametal managers, production and professional, to perform HR processes in a timely and effective manner. This role leverages HR expertise, knowledge and experiences to provide sound judgement, guidance and thought partnership to support and drive key HR processes that will enable the business to achieve their goals.
DO- Ensure the customer (People Managers) are provided with the needed support and understand the requirements and related steps of HR processes, e.g. compensation planning, hiring processes, onboarding, off-boarding, performance management, promotions or changes (Employee Life Cycle events).
- Serve as a consultant and coach to managers providing thought partnership and support regarding HR employee relations and compliance matters.
- Manage assigned employee relations issues, above Tier 1, Responsibilities include:
- Coach managers through developing/delivering performance improvement plan and progressive discipline
- Assess/launch performance improvement plans
- Counsel and advise managers on handling disputes as well as serving as unbiased mediator in conflict resolution discussions
- Complete employee relations investigations partnering with Legal and Office of Ethics and Compliance - Case Management ER.
- Advise on LOA requests/concerns (e.g. FMLA, disability, parental leave), including reviewing options and opportunities in accordance with applicable laws and benefits.
- Support assigned engagement survey action planning when manager or location meets criteria (low-performing)
- Ensure policy interpretation for consistency with employee relations.
- Assist with the communication and execution of core HR processes to ensure customer's understanding of expectations and outcomes (Engagement Survey, Compensation Planning, Performance Management, and Goal Planning Cycles).
- Support managers for needed communication around employee discipline or recognition.
- Drive positive employee relations, supporting our cultural transformation
- Responsible for building labor strategy and supporting regional labor agreement negotiations.
- Advise and coach managers on evaluating performance, developing and motivating team members.
- Provides guidance and support to ensuring all assigned complaints/questions/issues are resolved and ensures HR processes are being executed according to plan.
- Understand core HR system components to help the education and enable data integrity.
- Support apprenticeship and EMERGE programs, as needed.
- Provide onsite schedule for assigned locations and provide leadership support.
DISPLAYCompetencies:- Comprehensive understanding of HR practices including recruitment, employee relations, performance management, compensation and benefits, training and development. Effective coaching skills
- Strong proficiency in managing ER investigations
- Competence in conflict and dispute management/resolution
- Strong time management and prioritization skill sets
- Excellent verbal and written communication skills to effectively interact with managers and other stakeholders.
- Ability to assess a situation, identify root causes, and develop action plan to address the problem.
Behaviors: - Attention to detail and ability to manage multiple tasks
- Ability to engage, inspire and influence people
- Active listener to understand stakeholder's perspective without interruption
- Ability to remain tactful, calm and persuasive in controversial and/or confrontational situations
- Proven capability to be a trusted consultant to all levels of management in the region
Knowledge: - Strong knowledge of core HR functions, processes, policies, labor laws, etc. (Subject Matter Experts / Generalist experience).
- At least five years of relevant work experience
- 4-year secondary degree, or equivalent experience
