This job manages and oversees the daily operations over assigned department(s). Acts as liaison for staff, physicians, directors and administration on a day-to-day basis; independently makes decisions that could seriously affect the overall division and/or organization's financial objectives, performance objectives and strategic results; and monitors and maintains operational profitability in all assigned department(s). Participates in activities that support high quality nursing care, and ensures adherence to the highest standards of nursing care and practice.

Education

Required - High School diploma or equivalent.

Preferred - Bachelor's degree in healthcare, business administration or related field.

Work Experience

Required - High school diploma with 7 years of related healthcare experience including 2 years of supervision or management experience;

OR

Bachelor's degree with 3 years of related healthcare experience including 2 years of supervision or management experience.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Excellent leadership skills and ability to be self-directed.
• Good organizational and time management skills.
• Knowledge of current, applicable federal, state and local laws, accreditation standards or regulatory agency requirements and ability to ensure compliance with all such laws, regulations, and standards.

Job Duties

• Ensures quality of care and patient satisfaction through oversight of policies, procedures, and improvement initiatives.
• Manages, develops, retains, and inspires an engaged workforce.
• Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with departmental physician leadership and direct leader.
• Reviews scheduling telephone service and access data daily, readjusts staffing levels, and provides recommendations to leadership.
• Determines appropriate staffing levels, interviews, hires, onboards, conducts performance reviews, and works with Human Resources on the progressive discipline of employees within the departmental unit(s).
• Ensures operational profitability through effective budgeting and resource management.
• Manages the physical and technological infrastructure and supports organizational structures.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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