Job Description
Molina Healthcare is hiring a Manager, Health Plan Marketing & Communications.
This role is remote, with a high preference that candidates live in or near Illinois and be very familiar with Illinois Medicaid.
Highly qualified candidates will have MCO experience along with being an innovative leader with experience across Medicaid and Medicare as well as strong organizational and ownership skills. A solid background in Marketing and Communication is also needed.
Essential Job Duties
Leads and manages team responsible for health plan communications and marketing activities. Responsible for developing internal and external brand aligned communications and marketing campaigns, including marketing and communications materials for member and employee audiences, and ensuring all state/federal regulatory, accreditation, and internal requirements are met for health plan communications and materials.
• Collaborates with department and corporate leadership to develop health plan communications and marketing materials to meet strategic goals.
• Responsible for health plan brand and message management along with writing, editing, and reviewing marketing and communications content/materials.
• Manages health plan communication materials, including development, distribution and processing of all materials for all products and initiatives including updates and edits.
• Leads health plan communications programming - including handbooks and manuals, presentations, bulletins and newsletters, and website.
• Manages the production and fulfillment processes with all internal departments and external vendors.
• Oversees and implements training programs for providers and staff, developing collaboratively with internal departments & the management team.
• Oversees and coordinates the submission and approval processes required by state/federal guidelines for materials per state requirements and Molina policies.
• Tracks and trends member/provider education, trainings, and meetings for internal review and regulatory review - identifies any systemic issues for tracking, trending and process improvement.
• Ensures all state/federal regulatory and accreditation requirements are met for the plan's communications and materials according to guidelines, rules, and regulations established by both state and federal agencies, and internal Molina/health plan policies.
• Identifies and addresses departmental process improvements and gaps.
• Creates and updates policies and procedures, workflows, job aides and communication department training materials.
• Maintains health plan policies and procedures.
• Provides support for special health plan communications/marketing initiatives.
• Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals.
Required Qualifications
• At least 7 years of health plan marketing and/or communications experience, including writing/editing experience, or equivalent combination of relevant education and experience.
• At least 1 year of management/leadership experience.
• Clear and compelling writing experience for different media, including news announcements, feature articles, PowerPoint presentations, script writing and infographics.
• Strong writing, editing, proofreading, and content development skills.
• Hands-on knowledge of internal publishing tools, including email and SharePoint.
• Strong attention to detail and organizational skills.
• Ability to work under pressure and manage multiple priorities, meetings, and deadlines.
• Project management skills.
• Ability to work cross-collaboratively within a highly matrixed organization.
• Strong verbal, written, listening, interpersonal, and public speaking communication skills.
• Design skills for PowerPoint, Poppulo, and ability to present information in easy-to-consume formats.
• Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications
• Health literacy and/or plain language training.
• Experience in Associated Press (AP) Style.
• Experience with Adobe InDesign, and/or other communications design software.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package.
