Role Type:
Masters and Advanced Degrees

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Pay Details:
100000 - 100000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Efficiency is what we are about at TD Bank Group (TD) Canadian Personal Banking (CPB) Operations. Our department of 2,600 colleagues from across Canada is responsible for end-to-end Retail banking operation functions and capabilities across multiple CPB products and services. In other words, our strategic decisions impact everyday people and their families on a personal level. We collaborate closely with business partners to deliver a legendary experience to everyone, from our customer base to distribution teams.

CPB Operations is actively enhancing and enriching how TD supports its customers. This includes future-orienting our operations with modernized, simplified services. We deliver specialized and advisory support in the areas of Real Estate Secured Lending, Personal Lending, Credit Cards, Everyday Banking, Wealth, and Personal Savings & Investments. We also deliver specialized credit advice, underwriting and fulfillment of key processes.

Job Details

About the Program

The Operations Leadership Associate Program is an immersive 24-month program designed to help you to step into our world of operations management, including but not limited to operational risk management, banking operations, banking modernization, automation, as well as product and services fulfillment. The goal of the program is to develop leaders in Operations who understand, administer, and deliver business practices to achieve the highest level of efficiency possible for CPB Operations.

We are looking for individuals who have creative energy combined with a strategic mindset to improve, simplify, and automate. If you have a genuine desire to help customers get the most from their banking experience and you enjoy eliminating complexity, we want you to be part of our leadership rotational program.

In this program, you will rotate across CBP Operations areas approximately every six months:

• Credit Centre Adjudication and Funding: Learn how this skillful team drives growth and enhances end-to-end Real Estate Secured Lending credit adjudications and funding processes through fair, consistent, and efficient decision making
• Banking, Estate and Credit Servicing: See how this forward-thinking team enables business growth through agile, efficient, and value-added processes for deposit business operations, settlement of new Estate files, and mortgage discharges that meet evolving customer expectations
• Operations Performance Ecosystem: Engage with data driven teams toenable Operations colleagues & leaders with data, insights, tools & routines to consistently exceed customer & stakeholder expectations, manage risk & optimize the way we operate. Includes forward planning, performance measurement, optimized workflow allocation & colleague skills progression supported by consistent routines & coaching practices
• Operations Colleague Confidence & Automation: Collaborate with this dynamic team to define and deliver pan-Operations Automation strategy, introduce AI-powered technologies to transform the way our colleagues interact with our customers, maintain hundreds of Operations tech assets and premises management as well as ensure colleague confidence & talent programs stay at forefront
• Operations Control & Regulatory Delivery: Understand how this specialized team proactively detects & monitorsoperational risks, oversees regulatory delivery & remediation, & manages centralized process performance testing

We align rotation opportunities with our business strategies to ensure you work on the most important priorities.

What You'll Do

No matter where you work at TD you'll make a meaningful impact, grow your skills, and thrive in our culture of care. Here's what this means for each rotation in our program:

Make an Impact:

• Operate with a lean, agile, and technology-enabled mindset to streamline, automate, and scale processes, leveraging data and AI where appropriate to improve efficiency for customers and colleagues

• Champion productivity and manage change impacts by documenting, communicating, and training colleagues and stakeholders on new processes, tools, data-driven insights, and AI-enabled ways of working

• Use data analysis, process mining, and technology insights to research and identify opportunities to address material operational risk through process re-engineering, design, mapping, and continuous improvement

• Advise and present to senior management with clear, data-informed recommendations that influence outcomes

Experience Growth:

• Represent Operations on cross-functional campaigns, working groups, projects, and forums

• Work with business partners on strategic modernization initiatives as well as BAU (Business As Usual) activities

• Manage and prioritize multiple projects, working independently and in teams with discretion and confidentiality

• Invest in personal development and growth; you value and seek constructive feedback

Cultivate our Culture of Care:

• Build relationships liaising with internal stakeholders (technology, product / group owners, project teams, business, finance, risk, etc.) and external advisors (vendors, regulators, etc.) where appropriate

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. Receive regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Job Requirements

What You Need to Succeed

We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.

• At least 6 years' experience in process reengineering, lean six sigma implementation, operations management, innovation, transformation with increasing responsibilities in a related field (Technology, Digital, AI, Strategy, Consulting, Product Management, Risk Management, etc.)

• Experience working within a Scaled Agile Framework with applicable tools (e.g., JIRA, Confluence)

• Demonstrated success in leading people and projects; you seek diverse perspectives and guide with humanity

• Values a high-performing and fun culture to achieve Objectives and Key Results (OKRs)

• Resilient and influential agent of change; you take calculated risks and present ideas to Executives

• Exceptional interpersonal skills; can build positive relationships with dynamic stakeholders in a fast-paced environment

• Excellent communication skills; you can write, present, and explain complex technical issues

• Flexible, self-directed, organized; you work effectively both independently and with partners

• Data driven, comfortable analyzing large volumes of data (MS Access, SQL, Power BI, Power Automate, etc.)

• A critical eye for process simplification, automation, and innovation; you value productivity and customer and colleague experiences

• Early adopter and can test and learn new technology tools quickly (AI, etc.)

• Understands financial products, operations engineering, banking operations or platforms

• Able to work conceptually and translate concepts for implementation into daily tasks and project work

• Desire to work in a caring, respectful, and inclusive environment where all employees are supported

Additional Information

Educational Requirements

• Graduate degree, completed within 2 years prior to the start date, in the areas of Engineering, Operations, Technology, Business, Risk, Finance, Economics, Mathematics, Data Analytics, or related discipline

• Candidates pursuing a graduate degree must have completed all requirements (courses, projects, exams, etc.) for the graduate degree prior to start (excluding convocation)

• Professional certifications or designations are assets (e.g.., PMP, Lean Six Sigma, SAFe, Scrum, etc.)

Program Location and Start Date

This is a Toronto-based program which starts in July 2027. Rotations will be in the Greater Toronto Area including downtown Toronto, Mississauga, and / or Markham.

We work in a hybrid environment in the office 4 days a week.

Applications must include:

• Transcripts

• Resume(maximum two letter-sized pages only)

Language Requirement (Quebec only):
Sans Objet