The Hershey Company

Manager, GCC Intake, Transition & Organizational Change Management

The Hershey Company • $110K — $130K *
Hershey, PA 17033In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Organizational Development, IT, Finance, HR, or related field; Master's degree or MBA preferred.
  • 8-12+ years of experience in shared services, GCC operations, business transformation, consulting, PMO, or change management.
  • Proven track record in leading large-scale transitions and outsourcing engagements.
  • Demonstrated success in managing organizational change in global environments.
  • Experience in preparing executive presentations, business cases, and governance materials.

Responsibilities

  • Lead the intake and evaluation of new capabilities proposed for GCC delivery.
  • Collaborate with business leaders to assess operational and strategic opportunities.
  • Develop business cases with Finance, including ROI projections and transition investment requirements.
  • Govern the intake pipeline and maintain visibility of future transitions.
  • Lead end-to-end transition programs from planning to stabilization.
  • Establish change management strategies and facilitate organizational change adoption.
  • Measure organizational readiness and business outcomes post-transition.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunity to influence significant organizational transformations.
  • Access to professional development through certifications like Prosci and PMP.
  • Chance to work at the forefront of business process innovations.
  • Involvement in high-impact projects that contribute to global operations.
Full Job Description
Job Overview

Career Level: S50

The GCC Manager - Intake, Transition & Organizational Change Management (OCM) is responsible for leading the end-to-end lifecycle of new capability onboarding into the Global Capability Center (GCC). This role oversees demand intake, business case development, transition execution, stakeholder alignment, organizational readiness, and change adoption to ensure seamless migration of processes, services, and teams into the GCC.

The role serves as the primary liaison between business functions, retained organizations, GCC operations, HR, IT, and external partners to drive successful transitions while minimizing operational risk and maximizing business value. The position is accountable for ensuring that people, process, technology, and governance components are effectively integrated and that organizational changes are adopted and sustained.

Accountabilities

1. Intake & Demand Management
  • Lead the intake and evaluation process for new capabilities, services, and functions proposed for GCC delivery.
  • Partner with business leaders to assess operational, financial, and strategic opportunities.
  • Support development of business cases in partnership with Finance organization, including cost-benefit analysis, ROI projections, productivity opportunities, and transition investment requirements.
  • Facilitate prioritization decisions based on business value, capacity, risk, and strategic alignment.
  • Govern the intake pipeline and maintain visibility of future transition opportunities.
  • Present recommendations and proposals to executive leadership and governance committees.

2. Transition Management
  • Lead end-to-end transition programs from planning through stabilization and hypercare.
  • Develop and manage detailed transition plans, milestones, resource requirements, and dependency tracking.
  • Coordinate knowledge transfer activities, process documentation, SOP development, competency testing, and operating model design.
  • Establish transition governance, RAID management, readiness assessments, and stage-gate reviews.
  • Partner with business, IT, HR, Legal, Compliance, and external service providers to ensure successful execution.
  • Drive service readiness and operational acceptance prior to go-live: ensure the GCC environment is ready for "Day 1" (IT access, seating, security protocols, and cultural onboarding).
  • Monitor transition KPIs and ensure achievement of project objectives, timelines, and quality standards.

3. Organizational Change Management (OCM)
  • Develop and execute comprehensive change management strategies supporting GCC transformation initiatives.
  • Conduct stakeholder impact assessments and readiness evaluations.
  • Design and implement communication, engagement, training, and adoption plans.
  • Establish change champion networks and leadership engagement programs.
  • Manage organizational resistance and facilitate change adoption across impacted functions.
  • Support the evolution of retained organizations toward governance, oversight, and value-added responsibilities.
  • Measure adoption, organizational readiness, and business outcomes post-transition.


Minimum Education & Requirements

Education
  • Bachelor's degree in Business Administration, Organizational Development, Information Technology, Finance, Human Resources, or related field.
  • Master's degree or MBA preferred.

Experience
  • 8-12+ years of experience in shared services, GCC operations, business transformation, consulting, PMO, or change management.
  • Proven experience leading large-scale transitions, outsourcing engagements, or capability migrations.
  • Demonstrated success managing organizational change programs in global and matrixed environments.
  • Experience preparing executive presentations, business cases, and governance materials.

Preferred Certifications
  • Prosci Change Management Certification
  • PMP or Program Management Certification
  • Lean Six Sigma Certification
  • Agile or Scrum Certification

About The Hershey Company

The Hershey Company Careers

Join the sweetest team on earth at The Hershey Company, a global leader in chocolate and sugar confections. With a rich heritage of innovation and leadership, The Hershey Company offers unparalleled job opportunities in an environment that champions diversity, creativity, and growth. Work You’ll Do Embark on a fulfilling career journey with The Hershey Company, where you can contribute to a range of exciting projects that help shape the future of the confectionery industry. At Hershey, you will work alongside a diverse team of professionals who are passionate about delivering joy through their products and innovations. Transform your professional life by engaging in roles that leverage your unique skills and aspirations. Whether in marketing, research and development, production, or sales, each position at Hershey is designed to foster leadership and professional growth. Lead with Innovation At The Hershey Company, innovation is at the core of everything we do. From creating delightful new treats to enhancing our sustainable practices, our team is constantly pushing the boundaries of what's possible in the confectionery space. Join a company where your ideas and leadership can make a tangible impact on our products and processes, driving growth and excellence in the industry. Explore Career Opportunities The Hershey Company is committed to nurturing talent and providing its employees with the tools they need for success. Explore a variety of job opportunities and internships that can help you build a rewarding career. Our positions are designed to challenge your skills and help you grow as a professional. Be Part of Our Culture Experience a company culture that values teamwork, integrity, and respect. At Hershey, we believe in creating an inclusive environment where every employee can thrive. Our commitment to diversity and inclusion is evident in our everyday operations and the positive atmosphere our team members enjoy. Benefits and Growth Invest in your future with The Hershey Company’s comprehensive benefits package, designed to support your health, well-being, and financial security. Embrace opportunities for career advancement through professional development programs and continuous learning initiatives. Networking and Professional Development Enhance your career prospects through Hershey’s robust networking opportunities. Connect with industry leaders, participate in global conferences, and engage in diversity training programs that prepare you for leadership roles within the company. Join Our Team Search for open positions that match your skills and interests on The Hershey Company’s careers page. We are looking for passionate, innovative, and driven individuals to join our team and help us continue our legacy of success and leadership in the confectionery industry. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work at The Hershey Company. Subscribe to our careers blog and personalize your job alerts to find out about the exciting and rewarding opportunities that await you at Hershey. Explore, innovate, and grow with The Hershey Company. Discover how your career can flourish in an environment dedicated to nurturing talent and celebrating success. Join us and be part of a team that’s making a difference in the sweetest way possible!
Learn more about The Hershey Company
Size
16,620 employees
Market Cap
$48.1 billion
Industry
Food & Beverages
Net Income
$1.2 billion
Founded
1894
5 Year Trend
+3.8%
Revenue
$8.1 billion
NASDAQ
HSY
* Ladders Estimates

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