Salary: $128,534.60 - $178,517.50 Annually
Location : City of Long Beach, CA
Job Type: Unclassified - Full-Time, Permanent
Job Number: U26-MGS
Department: Long Beach Utilities - (UC)
Division: UT-UT FIELD CSTMR SVC-GAS SVCS
Opening Date: 07/22/2026
Closing Date: 8/22/2026 11:59 PM Pacific

DESCRIPTION

THE POSITION

Under the direction of the Director of Gas Services, the Manager of Gas Services is responsible for directing the operations of the Gas Services Bureau including gas control and dispatching operations, customer service field operations, emergency field response, training, safety, and the installation and repair of residential gas meter set assemblies.

EXAMPLES OF DUTIES

• Provides oversight for Gas Services operations including: repair and installation of residential and industrial gas meters, district regulators, and telemetry equipment; customer service field operations; emergency leak response; dispatch operations; operator qualification program; and safety compliance.
• Manages daily operations for the Gas Services Bureau, including employee work schedules, task assignments, and leave management.
• Oversees all gas customer service activities, ensuring efficient and timely completion of field activities, while enforcing compliance with safety and federal regulations (OSHA/DOT-PHMSA).
• Identifies issues concerning Gas Services operations to ensure maintenance work and meter installation projects are performed on schedule, within budget, and in compliance with safety best practices and federal regulations.
• Provides organizational leadership to the Gas Services Bureau regarding staff training and evaluation, compliance with Department and City policies and procedures, regulatory compliance, adherence to safety regulations and best practices, and matters concerning Bureau staff.
• Collaborates with other City Departments, vendors, consultants, Department leadership, and internal staff to support the Department's operations.
• Oversees Operator Qualification (OQ) compliance, ensuring staff maintains qualifications and schedules for training cycles as needed.
• Maintains strong working relationships and communicates regularly with Call Center and Billing workgroups to coordinate field activities.
• Prepares periodic reports and maintains records of all customer service activities carried out by Bureau personnel.
• Assists in preparing and managing the Bureau's annual budget including forecasting for staffing, equipment, materials, and inventory needs.
• Keeps the Director of Gas Services informed regularly on the status of open issues and may act in Director's place when needed.
• Communicates with personnel, departments, consultants, contractors, vendors, and outside organizations to coordinate activities and programs, resolve issues/disputes, and to exchange information.
• Responds to customer service requests and complaint inquiries, providing prompt responses, and maintaining public satisfaction and service standards.
• Manages Bureau procurement activities ensuring timely, compliant, and cost-effective acquisition of goods and services needed for daily operations.
• Provides leadership for implementation of technology systems such as mobile workforce management, GIS, advanced metering infrastructure, meter data management and SCADA, to continuously evaluate and optimize workflows and operations.
• Oversees workforce development strategies, implements targeted training programs for new employees, and continuous skill advancement for all staff.
• Manages the bureau's Training Steering Committee, composed of division leads, to enhance safety, training quality, and operational efficiency.
• Other duties as required.

IDEAL CANDIDATE
The ideal candidate will demonstrate the following knowledge, skills, and abilities:

• Natural gas end-use applications and equipment.
• Qualitative and quantitative methodologies used to evaluate the technical, economic, and market feasibility of existing and new equipment and/or concepts.
• Long Beach Utilities' core and noncore gas services, rate options, and programs.
• Best management principles for gas services operations and procedures, and standard practices.
• Natural gas industry equipment, safety, and compliance requirements.
• Principles of personnel management including employee development, training, progressive discipline, and succession planning.
• Principles and practices of effective customer service.
• Principles and practices of project management.
• Principles and practices of supervision, motivation, and training.
• Knowledge of gas regulatory compliance, occupational hazards, and standard safety practices.
• Routine and emergency field operation procedures and equipment.
• Budget preparation and control.
• Applicable laws, codes, regulations, policies, and procedures.
• Utilities industry customer service best management practices.
• Utility customer service portal, software and systems communications center, telemetry, SCADA, and customer service.
• Train, supervise, and evaluate the performance of assigned staff.
• Draw upon familiarity with natural gas end-user applications and equipment to support the department.
• Draw upon knowledge of the Long Beach Utilities Department's core and non-core gas services, rate options and programs to support Billing and Call Center.
• Train, supervise, and evaluate the performance of assigned staff.
• Interpret, apply, and explain Department rules, regulations, policies, and procedures.
• Establish and maintain cooperative and effective working relationships with others.
• Analyze situations accurately and adopt an effective course of action.
• Prepare and maintain a variety of records and files related to assigned activities.
• Interpersonal skills using tact, patience, and courtesy.
• Ability to establish, build, and maintain effective working relationships with all levels of employees, including top, middle, and supervisory levels of management.
• Must demonstrate leadership skills that include maturity, vision, and an ability to articulate the department's vision and mission to others.
• Must possess a collaborative work style that fosters teamwork and high motivation and commitment.
• Train, supervise, and evaluate the performance of assigned staff.
• Must have strong leadership skills and be capable of motivating and energizing staff.
• Requires excellent oral and written skills, and an ability to effectively communicate ideas in a clear, concise, and professional manner.
• Requires the ability to follow verbal and written instructions.

REQUIREMENTS TO FILE
MINIMUM REQUIREMENTS

• Four (4) years of recent supervisory experience directly involved in utility field operations (ideally experience with natural gas end-use field operations).
• A valid driver's license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.

DESIRABLE QUALIFICATIONS

• Bachelor's degree from an accredited college or university in a related field. (Proof required at time of application*).

SELECTION PROCEDURE
This recruitment will close at 11:59PM PST, on Saturday, August 22, 2026To be considered, please submit an online application, including a cover letter and resume in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.For questions regarding this recruitment, please contact (562) 570-2141.