Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Manage/lead a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized.

CUSTOMER

• Lead a team of professionals and supervisors to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
• Provide guidance and direction to team members within own area of specialization and focus
• Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists
• Monitor service, productivity and assess efficiency levels within own function and implement continuous
• Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
• Prepare applicable documents based on criminal and/or non-criminal proceedings
• Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
• Ensure investigations are professionally conducted and completed in a timely manner
• Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable
• Maintain strong awareness of emerging trends and investigative techniques for own area of specialty
• Represent the department on internal projects/committees for own specialized area as necessary

SHAREHOLDER

• Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
• Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD27s operating model to maximize efficiency, effectiveness and scale
• Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
• Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
• Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
• Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt.
• Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
• Ensure appropriate reporting and escalation of issues based on risk profile
• Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of al team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Generally,reports to a Group Manager or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or equivalent work experience
• 5+ years experience

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

Language Requirement (Quebec only):