Job Function:
Customer Management
Job Sub Function:
External Customer/Product Training
Job Category:
Professional
All Job Posting Locations:
Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a Manager, Field Education & Sales Enablement (Spine) – Core & Enabling Technologies, located in Raynham, MA, remote exceptions considered based on experience.
This role is responsible for leading education strategies and training programs within the Spine portfolio. This manager will design and deliver innovative learning solutions that enhance product knowledge, clinical adoption, and customer engagement. This position plays a critical role in advancing surgeon and healthcare education professional, driving commercial success, and ensuring alignment with business, product, and brand strategies. The Manager, Field Education & Sales Enablement (Spine) – Core & Enabling Technology is responsible for designing and delivering hands-on training that supports the continuing education and development of internal customers—including the DePuy Synthes Spine Field Sales Organization, field clinical specialists, sales associates, and distributors—on spine anatomy, procedures, and portfolio components and clinical implementation. This role builds confidence and competence in applying clinical and product knowledge to support patient care through the DePuy Synthes Spine Core portfolio and Enabling Technologies (including VELYS Spine Robotics and TELIGEN Advanced Visualization).
As a subject matter expert in spine procedures and the DePuy Synthes Spine Core portfolio, the Manager, Field Education supports procedural understanding across a broad range of approaches and the education and implementation of Enabling Technologies. This individual develops and delivers in a clinical and non-clinical setting local, regional, and national training programs, facilitates standardized training protocols, and tracks completion and readiness, including sign-off/certification of field members in accordance with established criteria and quality/regulatory standards.
The Manager, Field Education partners with Commercial Education, Professional Education, Marketing, R&D, and Digital/Commercial teams to strengthen the field sales organization’s procedural understanding and portfolio application in a competitive landscape, with a focus on Enabling Technology. This role requires a self-directed, highly communicative, and collaborative individual with a passion for teaching, coaching, and adult learning.
Key Responsibilities:
- Lead the design, development, and execution of global education and training programs aligned with commercial and product strategies.
- Collaborate with Commercial Education, Professional Education, US Sales, Regional Marketing, and other cross-functional leaders to build and execute training plans/programs that support internal field sales learning needs and business objectives.
- Accelerate internal sales readiness and application of spine anatomy, procedures, complex clinical concepts and selling skills, core products, competitive technologies, and business practices relevant to commercial sales roles.
- Assess learners for competency, maintain training records, and provide readiness sign-off/certification for field members in alignment with defined curriculum requirements and compliance expectations.
- Deliver Core and Enabling Technology hands-on training in clinical and non-clinical settings (including intra-operative support and lab-based experiences, as applicable) for internal customers (Field Sales Organization, field clinical specialists, sales associates, and distributors); provide training support for physicians and OR staff when appropriate, in accordance with standardized protocols, and in collaboration with Professional Education.
- Collaborate with regional sales, education, and marketing leaders to create personalized learning pathways that support adoption of the DePuy Synthes Spine Core portfolio and Enabling Technologies.
- Support internal sales readiness by helping learners build foundational understanding of spine anatomy, procedures, clinical concepts, products, enabling technologies, business practices, and selling skills, including customer discovery, needs assessment, value communication, objection handling, competitive positioning, and compliant execution of effective customer conversations relevant to commercial sales roles.
- Partner with Professional Education and HCP faculty (when appropriate) to tailor hands-on training events to participant learning objectives and experience levels.
- Oversee execution standards for training events, including logistics, equipment readiness, venue requirements, and inventory planning for training instruments and technologies.
- Lead on-site preparation and execution of training events (logistics, room set-up, equipment readiness and packing, and adherence to lab/venue requirements).
- Continuously improve training content and educational materials for new and existing technologies, grounded in real-world clinical use cases.
- Partner with R&D, Marketing, and Franchise Medical Directors to incorporate procedural standards and best practices into training materials.
- Coach the sales team on clinical positioning and portfolio application (indications, workflow, procedural fit, and differentiated value) to support effective customer conversations.
- Manage training instrument and technology inventory (reusable and single use) to ensure availability, readiness, and appropriate handling for scheduled events.
- Partner with global team members to support preparation for international market portfolio and technology launches, as needed.
Qualifications
Education:
• Bachelor’s degree required (e.g., Business, Life Sciences, Education, or related discipline)
• Advanced degree (MBA, MS, or equivalent) preferred
Experience and Skills:
Required:
• Minimum 6 years of relevant experience in education, training, or commercial roles within healthcare, medtech, or life sciences
• Demonstrated experience designing and delivering training programs and managing end-to-end learning initiatives
• Strong cross-functional collaboration and stakeholder engagement skills
• Ability to translate business and customer needs into impactful education strategies
• Experience working with global teams and diverse audiences
• Analytical mindset with experience using KPIs to measure program effectiveness
• Excellent communication, presentation, and facilitation skills
Preferred:
• Experience in spine, orthopedics or medical device portfolios preferred
• Familiarity with clinical environments and surgeon education
• Experience with digital learning platforms and advanced instructional design methods
• Exposure to global education program management
• Project management experience across complex, cross-functional initiatives
• Experience supporting commercial or product launches
• Background in medical education or healthcare training environments
Other:
• Language: English required; additional languages preferred
• Travel: 40-60 percent (domestic and international)
• Valid driver’s license required (if applicable)
Required Skills:
Preferred Skills:
Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility
The anticipated base pay range for this position is :
$102,000.00 - $204,000.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
