GENERAL SUMMARYThe Manager will support Engineering Services by managing daily maintenance activities and working independently to facilitate successful interactions between CSL departments and the Integrated Facility Management firm in a matrix organization. This position will provide support with business processes involving external service providers. The four key areas of contribution to delivering results are:
- Managing Center work requests to comply with CSL Specifications and Code Requirements.
- Support Sr. Manager with Data Analytic review.
- Communicate updates to the fleet on open work and issue resolution.
- Collect and maintain data and communications for the Portfolio and Project Management processes.
REPORTING RELATIONSHIPReports To: Sr. Manager, Facility Maintenance
Direct Reports: This position does not have any direct reports.
RESPONSIBILITIES- Manages interactions with external service providers, including:
- Read and review WO requests.
- Clarify IFM questions.
- Review WO for adherence to CSL Specifications and Code Requirements.
- Contact Operations for work approvals.
- Contact Center Management team for additional information (reasons for repair, pictures, scope confirmation, and any work-related concerns or restrictions).
- Track progress.
- Keep CSL files updated with all information about WO request scope, Information requests (Center photos, marked-up floorplans, etc.) Communication up on status with IFM.
- Support the ES team on data Analytic review - gather data, review with the Facility team, and identify process improvements based on data findings. Identify Aging WO, High Low volume Centers, and root cause for repeat issues.
- Support project team as needed on WO going over cost Threshold to ensure proper quoting and work schedule/completion.
- Support managing Janitorial oversight and issue resolution:
- Work with the Janitorial team to review adherence to wet work schedules.
- Assist Fleet with issue resolution for janitorial issues.
- Assist Sr. Mgr. with reviewing KPI and identifying process improvements for KPI.
- Assist the ES team with Continuous Improvement initiatives for WO process and Janitorial performance/oversight.
- Review exterior work (Landscaping/snow removal) to ensure the accuracy of work performed/billed.
- Assist the ES team on EHS initiatives for the fleet as needed.
- Oversight of the IFM warranty and LL work requests. Drive completion of open WO requests.
- Track Urgent WO (P1) to ensure adherence to SLA during the issue. Post repair - Work with IFM to evaluate causes of Urgent WO to determine response time/ center impact.
- Assist Sr. Manager FM on InfoTrack/MESA Labs management and issues resolutions on as need basis.
- Successfully lead other initiatives/projects for the benefit of Engineering Services as defined.
- Assist Department with implementation of Reliability Centered Maintenance program.
JOB SPECIFICATIONSEducation- Secondary education, preferably in business administration, facility management, or equivalent related work experience.
Experience- A minimum of 5 years in the areas of facility management, customer support, or maintenance management experience.
- Working knowledge of building systems and facility repair/maintenance trades including electrical, plumbing, HVAC, janitorial, fire safety, general repair and maintenance, signage, and minor renovations
- Advanced computer skills using MS Office Tools (Word, PowerPoint, Teams, Excel - e.g. to create and utilize pivot tables, v-lookups, and graphs, and experience using software for document workflows, enterprise process management, and project management). Smartsheet experience is a plus.
- Experience working in a CMMS system preferred
- Certification or experience with Reliability Centered Maintenance
- Demonstrated communication and interpersonal skills across cultures.
- Technical writing skills are a plus.
- English language fluency in writing and speech.
Additional Comments- Prefer location in or near Boca Raton. Remote working is also an option.
Working Conditions- Works largely with a computer, monitors, and required accessories.
- Understands complex problems to collaborate and explores alternative solutions.
- Some overnight travel is required. The volume of travel can be impacted by the needs of the fleet or company meetings.
- Works well in a fast-paced environment with frequent interruptions, often requiring multi-tasking and reprioritization of activity.
- Safe work environment in an office setting.
- Occasionally walking and standing.
- Overnight travel required up to 30% of the time.
