Job Description

The Facilities Support Services department is seeking an experienced manager to lead daily logistics operations across hospital and clinic settings. In this role, you will oversee the safe, reliable movement of specimens, pharmaceuticals, surgical equipment, and other critical items, ensuring proper handling, tracking, and transport in alignment with organizational policies, OSHA requirements, and infection prevention standards.

You will collaborate with key stakeholders to optimize workflows, enhance operational efficiency, and support a high standard of patient care. This position also plays a key role in driving continuous improvement initiatives (e.g., Lean, Six Sigma) and advancing modernization efforts, including automation and system integration.

Provides management of outreach fleet vehicle operations and DOT compliance activities to support safe, reliable, and compliant transportation. Oversees vehicle readiness, preventative maintenance coordination, driver compliance, regulatory documentation, and vendor partnerships. Ensures operations align with organizational policies, safety expectations, DOT/FMSCA requirements, and applicable state and federal regulations. Partners with internal and external vendors to support utilization, accurate reporting, and consistent compliance practices. Leads process improvement initiatives, supports modernization efforts such as fleet management systems and electronic documentation, and promotes a culture of safety, accountability, and service excellence.

Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations and Transportation Program units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations. Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets.

Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members.

Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Bachelor's degree in business-related field and 3 years' experience supervising/leading diverse teams OR Associate's degree in business-related field and 5 years' experience supervising/leading diverse teams OR High School diploma/GED and 7 years' experience supervising/leading diverse teams. Bachelor's degree in business-related field preferred.

Must demonstrate supervisory skills with strong leadership, team building, and problem-solving skills. Must be able to work collaboratively with multiple disciplines. Excellent organizational, interpersonal, written, and oral communication skills are required. Demonstrated ability to influence others. Demonstrates excellent analytical skills, ability to and resolve issues before they become a critical issue.

Preferred Qualifications:

• Knowledge of DOT/FMSCA regulations, driver qualification requirements, vehicle inspections, and compliance documentation.
• DOT/FMCSA compliance training or certification or obtain upon hire.
• Ability to support complex multi-site operations and collaborate with leaders, staff, vendors, and compliance partners.
• Experience in fleet, logistics, or supply chain operations.
• Strong computer skills (Microsoft Office, Excel) in word processing, spreadsheet, and computer data entry skills.
• Lean management and/or six sigma experience.