PPL Corporation

Manager - Executive Support

PPL Corporation$110K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, Business, or related field; equivalent experience may be considered.
  • 8+ years of progressive IT experience with end-user technologies.
  • 3+ years of leadership experience managing technical support teams.
  • Experience supporting executive leadership and VIP populations.
  • Strong knowledge of Microsoft 365, Teams, and collaboration technologies.

Responsibilities

  • Lead executive and VIP technology support services across the enterprise.
  • Establish a responsive white-glove support model focused on professionalism and customer satisfaction.
  • Serve as the escalation point for critical executive technology issues.
  • Ensure rapid resolution of technology incidents for executives and leadership teams.
  • Develop and maintain support standards and procedures for executive technologies.

Benefits

  • Hybrid position with on-site requirement at least three days per week in Allentown, PA.
  • Opportunity to shape technology strategies for executive leadership.
  • Collaborative environment with cross-functional teams in IT and executive support.
  • Potential for continuous professional development in service management and improvement methodologies.
  • Access to innovative technologies to enhance executive productivity.
Full Job Description
Overview

The leader of Executive Technology Support is responsible for delivering exceptional technology experiences for executives, officers, and key business leaders across PPL. This role serves as the single point of accountability for executive technology services, ensuring reliable, secure, and proactive support of endpoint devices, collaboration platforms, conference room technologies, mobile solutions, and emerging workplace technologies.

The position leads a team of Executive Technology Support Specialists and partners closely with Infrastructure, Cybersecurity, End User Computing, Collaboration Engineering, and Workplace Experience teams to drive a consistent white-glove support model. This leader is responsible for developing executive support strategies, service standards, operational metrics, and continuous improvement initiatives that enhance the productivity and experience of PPL's leadership community. This position also serves as a trusted advisor to executives, helping them effectively leverage technology to achieve business objectives.

NOTE: This is a hybrid position requiring on-site presence minimum three days per week in Allentown, PA (Lehigh Valley). May require additional on-site presence as needed to align with scheduled and needs of executives and executive admins.

Responsibilities

CORE RESPONSIBILITIES:
  • Lead all executive and VIP technology support services across the enterprise
  • Establish and maintain a white-glove support model focused on responsiveness, discretion, professionalism, and customer satisfaction.
  • Serve as the point of escalation for critical executive technology incidents and outages.
  • Ensure rapid resolution of hardware, software, mobile, collaboration, and conferencing issues impacting executives and leadership teams.
  • Develop and maintain executive technology support standards, procedures, and service playbooks.
  • Define the vision, strategy, and roadmap for executive technology support services.
  • Identify opportunities to improve executive productivity through innovative technologies and enhanced service delivery.
  • Partner with executive leadership to understand technology needs and align services to business priorities.
  • Provide consultation and guidance on technology adoption, workplace solutions, collaboration tools, and digital productivity capabilities.
  • Lead, coach, and develop Executive Technology Support personnel.
  • Foster a culture of customer obsession, accountability, operational excellence, and continuous improvement.
  • Ensure team members possess the technical expertise and executive presence required to support senior leadership.
  • Monitor executive technology trends, recurring incidents, and service performance to identify improvement opportunities.
  • Partner with Endpoint Engineering, Infrastructure, Cybersecurity, Collaboration, Service Management, and Workplace Technology teams to resolve complex issues.
  • Coordinate executive support activities during technology transformations, migrations, and major organizational initiatives.
  • Support executive readiness for enterprise technology deployments, upgrades, and workplace modernization programs.
  • Ensure executive technology services adhere to corporate security standards, policies, and regulatory requirements.
  • Partner with Cybersecurity and Risk Management teams to protect executive devices, identities, and sensitive information.
  • Drive compliance with technology asset management, software licensing, and data protection requirements.
  • Performs other duties as assigned.
  • Complies with all policies and standards.


Qualifications

QUALIFICATIONS:

Required Education:
  • Bachelor's degree in Information Technology, Computer Science, Business, or related discipline; equivalent experience may be considered.


Required Experience:
  • 8+ years of progressive IT experience supporting end-user technologies.
  • 3+ years of leadership experience managing technical support teams'
  • Experience supporting executive leadership and VIP customer populations.
  • Strong knowledge of Microsoft 365, Teams, Windows endpoints, mobile device management, collaboration technologies, and conference room solutions.
  • Demonstrated experience leading customer-focused service organizations.

Preferred Qualifications:
  • Experience supporting C-suite executives and corporate officers
  • Experience with ITIL, Service Management, and Continual Service Improvement methodologies.
  • Knowledge of endpoint security, identity management, and executive cybersecurity practices.
  • Experience with Microsoft Intune, Teams Rooms, Surface devices, and modern workplace technologies.
  • Strong vendor management and technology lifecycle management experience.

About PPL Corporation

As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities they serve. Their utilities – Western Power Distribution, Louisville Gas and Electric and Kentucky Utilities, and PPL Electric Utilities – provide an outstanding service experience for their customers, consistently ranking among the best in the U.S. and the U.K. Their stable earnings, secure dividend, solid management and high-quality assets represent an excellent low-risk opportunity for those looking to invest in the utility sector. For employees, the PPL family of companies offers the potential to grow in a wide range of exciting career opportunities. They are committed to providing essential energy services in extraordinary ways and they deliver. And they are a positive force in the cities and towns where they do business, providing support for programs that create jobs, donating millions to charitable organizations that improve the quality of life, and encouraging the generosity of employees who volunteer freely to help others.

PPL Corporation Careers

Join the dynamic team at PPL Corporation, a leader in the energy sector, where innovation, leadership, and professional growth are at the forefront of our operations. As one of the most respected companies in the industry, PPL Corporation offers a range of job opportunities designed to empower your career journey and foster a culture of excellence and diversity.

Work You’ll Do

At PPL Corporation, you’ll engage in meaningful work that directly impacts our customers and communities. Our team is committed to sustainable energy solutions and operational excellence, providing a platform for professionals to lead and innovate within the energy sector. Whether you’re interested in engineering, customer service, or corporate roles, PPL Corporation provides a landscape for professional and personal growth.

Explore Career Paths

We offer a variety of career paths, including full-time positions and internships for emerging talent. Our internship programs are a great way to gain hands-on experience and develop essential skills in a supportive environment. Interns at PPL Corporation work on real projects, receive mentorship from experienced leaders, and learn about the energy industry from the inside out.

Professional Development

PPL Corporation is dedicated to the continuous professional development of our team. With access to comprehensive training programs and leadership workshops, employees can expand their skills, engage in diversity training, and advance their careers. Our leadership is committed to nurturing high-potential professionals to innovate and lead in their respective fields.

Benefits and Culture

Choosing a career at PPL Corporation means more than just a job. Our employees enjoy competitive benefits, including health, retirement plans, and flexible working conditions, designed to support a healthy work-life balance. The culture at PPL Corporation is built on collaboration, respect, and inclusivity, ensuring a welcoming environment for all employees.

Join Our Team

If you’re looking to make a difference with your career, consider joining PPL Corporation. Explore our job opportunities and find a position that matches your skills and ambitions. We are continuously hiring talented individuals who are passionate about making an impact and ready to contribute to our success.

Stay Connected

Stay ahead in your career by leveraging our networking opportunities and staying connected with the latest company news. PPL Corporation values continuous learning and offers various resources to keep you informed and engaged in your professional development.

Apply Now

Ready to advance your career at PPL Corporation? Check out our current job openings, prepare your resume, and apply through our careers portal. We look forward to reviewing your application and possibly welcoming you to our team where your career growth can flourish.

PPL Corporation – Powering Your Future with Opportunities for Growth and Innovation.

Join us and be part of a team that values leadership, diversity, and professional excellence.
Learn more about PPL Corporation
Size
5,607 employees
Market Cap
$21.5 billion
Industry
Net Income
$1.4 billion
Founded
1920
5 Year Trend
-5.1%
Revenue
$7.6 billion
NASDAQ

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