In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Overview
The
Manager, Event Services, brings a collection's identity to life through cohesive visual storytelling, immersive event design and execution, and strategic cross-departmental creative leadership. This role curates and standardizes brand aesthetic across all Philadelphia venues, ensuring visual consistency, operational excellence, and unforgettable guest experiences. With a focus on team development and service, this role cultivates front-of-house staff for exceptional experiential execution, bridging creative strategy with day-to-day production and operations. In addition to visual direction, this role plays a critical part in shaping and elevating service presentation, ensuring that every detail-from the guest welcome to the final touchpoint-reflects RHC's commitment to refined, anticipatory hospitality. Bridging creative vision with operational execution, this role ensures every touchpoint reflects RHC's commitment to premium hospitality driven by innovation and collaboration.
This role pays an annual salary of $88,000-$90,000.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until November 27, 2026.Responsibilities
Brand Aesthetic & Visual Standards- Define and evolve RHC's aesthetic identity across all Philadelphia-based venues and events
- Maintain consistency in design language across food stations, printed materials, CCG, equipment presentation, and event styling standards
Creative Execution, Sales, & Client Collaboration- Partner with Sales and Planning Managers to translate client visions into brand-aligned styling solutions
- Provide event operation and production input at select client walkthroughs; offer creative leadership in pre-event planning
- Lead on-site styling, creative execution, and staff oversight for high-touch and large-scale events when needed including off-premise events
- Develop cohesive event aesthetics by creating client mood boards that showcase catering concepts, décor, rentals, and creative elements aligned with the overall event vision.
- Identify and recommend upselling opportunities for rentals, décor, and other enhancements while using creativity and industry trends to elevate the client experience.
Culinary Partnership- Collaborate with culinary leads to develop immersive, visually compelling, and active food experiences
- Contribute to the presentation strategy of new menu offerings and seasonal features, aligning aesthetics with flavor storytelling
- Collaborate with the culinary team to develop and implement new station designs in alignment with menu updates.
Team Development & Talent Growth- Identify, mentor, and develop team members interested in event styling and creative execution, forming a core styling team capable of supporting large events and custom builds
- Facilitate hands-on training and styling workshops to deepen brand fluency and service presentation
- Serve as a creative lead and point of reference for team growth and cross-training
- Support on-site staff management and training to ensure service standards
- Write post-mortems on large-scale events to identify successes and areas for improvement. Provides a checks and balance system against event captains and sales managers to get the most accurate report of the event
Standardization & SOPs- Work cross-departmentally with culinary, staffing, and operations to create clear SOPs for steps of service, styling execution, equipment pulls, station setup, and breakdown procedures.
- Develop and manage event guidelines for additional styling, aesthetic, and creative support.
- Document and refine service touchpoints (i.e. setup, active service, and breakdown) that enhance both aesthetics, brand representation, and operational flow
Vendor & Community Partnerships- Source and maintain partnerships with local artisans, designers, and vendors that align with RHC's mission
- Maintain a curated database of creative vendors, assets, and styling resources for event teams
- Introduce locally sourced, sustainable, or community-focused elements into event aesthetics whenever possible
Cross-Team Collaboration & Brand Leadership- Act as the creative liaison between operations, culinary, sales, and marketing teams, facilitating aesthetic alignment and experiential cohesion
- Serve as a liaison between Philadelphia, New York and London teams, tailoring brand execution to the local market
- Contribute to internal strategy discussions regarding guest journey, brand evolution, and experience innovation
- Help design and execute RFPs to support the business development team.
- Collaborate in developing standards for newly developed RHC units to ensure continuity of the brand, adapting to each local market
- Identify events that call for a marketing presence to ensure we have assets for future events and/or other collateral.
- Brand ambassador at trade shows or other showcases as needed
Financial Oversight- Manage budgets related to event styling, décor, equipment rentals, and purchases
- Monitor styling expenditures to ensure alignment with client budgets and overall profitability
- Recommend purchases over rentals when appropriate to reduce long-term costs and increase ROI
- Track inventory usage and identify opportunities to maximize the impact of owned styling assets
- Collaborate with operations and finance teams to forecast styling-related spending and reduce waste
Qualifications
- 3-5 years' experience in an operations position in an arena, convention center, or public assembly facility with knowledge of setup/housekeeping and event coordination, including progressive management responsibility.
- Bachelor's degree from an accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.)
- Strong relationship-building and communication skills.
- Some background in Sales is a plus.
- Familiarity with OSHA requirements.
- Self-motivated with excellent organizational skills.
- Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.
