Position Summary

The Manager, Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO, responsible for both day-to-day PMO administration and strategic portfolio management.

This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the ServiceNow Strategic Portfolio Management (SPM) module. Prior, hands-on ServiceNow SPM experience is critical to success in this position.

The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

Key Responsibilities

ServiceNow SPM Ownership & Administration (Critical Focus)

• Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM)
• Perform hands-on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting
• Ensure data accuracy, completeness, and integrity across all SPM records
• Manage workflows, intake forms, approvals, and system governance within ServiceNow
• Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM
• Monitor system usage and drive adoption, usability, and process compliance
• Partner on enhancements while owning day-to-day system operations and administration
• Ensure ServiceNow SPM serves as the single source of truth for portfolio data

PMO Operations & Administration (Primary Day-to-Day Work)

• Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation
• Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals
• Prepare and distribute governance materials, status reports, and executive presentations
• Coordinate governance forums, track decisions, and follow up on action items
• Maintain and enforce PMO standards, templates, and processes
• Ensure high-quality data inputs and reporting consistency across the portfolio
• Drive operational discipline and adherence to PMO processes across stakeholders

Portfolio Reporting & Strategic Insights

• Build and maintain dashboarding and reporting within ServiceNow SPM
• Translate portfolio data into clear, actionable insights for leadership
• Provide visibility into portfolio health, delivery performance, risks, and dependencies
• Support Monthly Business Reviews and planning cycles through data-driven reporting
• Deliver portfolio analysis and recommendations to support prioritization decisions

Strategic Portfolio Management & Business Partnership

• Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
• Support portfolio prioritization and governance decision-making
• Provide insight into trade-offs, capacity constraints, and investment impacts
• Help shape and evolve PMO governance and operating model

Resource & Demand Coordination

• Track and manage demand intake pipeline and backlog
• Support capacity planning and resource visibility through accurate data and reporting
• Highlight resource constraints and delivery risks to leadership

PMO Growth & Evolution

• Contribute to building a scalable PMO in a startup environment
• Identify and implement opportunities for process improvement and automation
• Support the future development of a team of project managers and analysts

Qualifications

Experience (Required)

• 7-10+ years in PMO, portfolio management, program management, or governance roles
• Direct, hands-on experience administering ServiceNow SPM / PPM (required and critical)
• Proven experience managing SPM configurations, workflows, dashboards, and reporting
• Strong background in PMO operations, reporting, and administrative process management
• Experience supporting executive stakeholders with data-driven insights and reporting

Preferred Experience

• Experience in a startup or evolving PMO environment
• Strong skills in dashboard design, analytics, and portfolio reporting
• Experience with demand management, intake processes, and resource planning

Key Competencies

• ServiceNow SPM Administration & Ownership
• Detail Orientation & Operational Excellence
• Strategic Thinking & Business Acumen
• Data Analysis & Dashboarding
• Process Design & Governance
• Stakeholder Communication & Influence
• Ability to Operate Independently in a Hands-On Role

Success Measures

• Effective administration, adoption, and optimization of ServiceNow SPM
• High-quality, accurate, and timely portfolio data and reporting
• Strong visibility into portfolio performance and priorities
• Well-executed PMO governance and intake processes
• Improved decision-making through actionable dashboards and insights
• Establishment of a scalable PMO foundation for future growth

Total Rewards
The compensation range for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/