Location: US Remote

Posted: May 06, 2026

Req# 6134

IT

Position Overview:

The Manager, Enterprise Platform - Sales & Marketing is a hands-on technology and people leader responsible for managing and optimizing enterprise platforms that support sales, marketing, customer engagement, and contact center operations. This role ensures systems are scalable, secure, and aligned with business goals to drive patient, provider, and customer acquisition, engagement, and retention.

Partnering with Sales, Marketing, IT, Compliance, Data, and Contact Center teams, this role translates business needs into impactful technology solutions. The position leverages Salesforce (Sales Cloud, Service Cloud, Health Cloud), ERP systems, telephony platforms, and AI-driven capabilities to improve operational efficiency and enable data-driven decision-making.
Responsibilities:

• Lead the administration and optimization of enterprise platforms, including Salesforce, ERP systems, telephony/contact center platforms (NICE, Revenue.io), marketing automation, and analytics tools.
• Drive Salesforce platform governance and optimization, including configuration, automation (Flows), reporting, data management, and user adoption.
• Partner with cross-functional teams to execute technology roadmaps that enhance customer acquisition, engagement, and service delivery.
• Establish and maintain governance, integration standards, and data quality controls across enterprise systems.
• Lead adoption of AI/ML-driven capabilities (e.g., Salesforce Einstein, Copilot, contact center AI) to improve forecasting, personalization, and agent productivity.
• Leverage AI-driven insights and next-best-action strategies to enhance customer experience and engagement outcomes.
• Ensure data governance, HIPAA compliance, and responsible AI practices, maintaining secure and compliant use of data.
• Oversee system integrations across Salesforce, ERP, telephony, and third-party platforms to enable unified data and reporting.
• Lead and develop a team of platform professionals, providing coaching, direction, and performance management.
• Manage vendors and ensure solutions align with enterprise architecture, scalability, and business objectives.

Experience and Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (Master's preferred).
• 12+ years of experience in enterprise systems or digital platforms, with at least 7 years supporting sales, marketing, customer experience, or contact center technologies.
• 7+ years of leadership experience, including team management and cross-functional influence.
• Strong experience with Salesforce (Sales Cloud, Service Cloud, Health Cloud) and platform administration.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics 365, or similar).
• Experience with contact center/telephony platforms (e.g., NICE, Revenue.io).
• Experience with marketing automation platforms (e.g., HubSpot, Marketo, Adobe).
• Experience with AI/ML tools, including Salesforce Einstein, Copilot, or similar analytics and automation capabilities.
• Strong understanding of data architecture, integrations (APIs/middleware), and analytics/reporting.
• Proven ability to translate business needs into scalable technology solutions.
• Salesforce Certifications (Administrator, Advanced Administrator, Health Cloud).
• PMP, Six Sigma, or similar certifications.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions
• Strategic AI: Guides responsible AI adoption and adaptation
• Optimizes Work Processes: Drives efficiency with continuous improvement
• Collaborates: Partners effectively to achieve shared goals
• Resourcefulness: Secures and deploys resources efficiently
• Manages Complexity: Simplifies and solves complex challenges
• Ensures Accountability: Delivers on commitments with integrity
• Situational Adaptability: Adjusts approach to shifting conditions
• Communicates Effectively: Tailors messages to diverse audiences

Values:

• People: Empowering people defines who we are
• Quality: Excellence in every product, every time
• Service: Serving others is our highest purpose
• Innovation: Advancing care through technology and discovery

Employee Benefits, Health, and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.