MSA is seeking a strategic and people-focused Manager, Enterprise Applications to lead the operations, governance, and product lifecycle of MSA’s enterprise business applications. This role oversees the Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI, while partnering closely with leaders, stakeholders, vendors, and IT team members across the organization.

Reporting to the Chief Information Officer, this role plays a key part in shaping secure, scalable, and effective technology solutions that support MSA’s business operations, financial systems, reporting needs, and long-term growth.

Enterprise Applications Leadership

• Own the technical and product governance for MSA’s Microsoft business applications ecosystem, including Dynamics 365 Finance & Operations, Customer Engagement, and Power BI
• Lead application architecture, integration strategy, and solution design to ensure secure, scalable, and supportable platforms
• Manage the full lifecycle of ERP-related enhancements, releases, customizations, support, and vendor-delivered work
• Establish controls for security, compliance, environment management, testing, documentation, and operational support

Product Strategy & Business Partnership

• Direct the product management process for the ERP portfolio, including business intake, backlog prioritization, roadmap planning, release coordination, and stakeholder communication
• Partner with leaders and decision makers across departments to identify, recommend, develop, implement, and support cost-effective technology solutions
• Analyze complex business needs and recommend technical solutions that align with enterprise standards and business goals
• Establish governance for reporting and analytics solutions connected to ERP and CRM systems, including KPI alignment, data quality, and reporting consistency

Project, Vendor & Operational Management

• Produce detailed timelines for application releases and implementations, monitor progress, and communicate project status
• Oversee third-party vendors and implementation partners to ensure timely delivery, quality outcomes, knowledge transfer, and adherence to MSA standards
• Develop business case justifications and cost/benefit analyses for IT initiatives
• Support IT operational planning, including staffing, budgeting, software/hardware purchasing, resource allocation, and service delivery

People Leadership & Team Development

• Lead, coach, mentor, and develop direct reports while creating a positive employee experience
• Foster accountability, continuous improvement, open communication, and high performance across the team
• Participate in recruiting efforts and employment decisions for direct reports
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Education

• Bachelor’s degree in Information Systems, Business, or a related field
• Equivalent combination of education and experience may be considered

Experience

• Five years of progressive technology experience required
• Experience within the IT and finance functions of an Architecture/Engineering/Construction firm preferred
• Experience leading enterprise applications, ERP platforms, business systems, or related technology portfolios preferred
• Experience with Microsoft Dynamics 365 Finance & Operations, Customer Engagement, Power BI, or similar enterprise platforms preferred

Skills

• Strong leadership, coaching, communication, and relationship-building skills
• Ability to communicate with empathy and effectiveness in individual and group settings
• Strong organizational and project management skills with the ability to manage changing priorities and complex initiatives
• Ability to analyze business needs, evaluate solutions, and drive technology decisions aligned with organizational goals
• Ability to negotiate persuasively, build trust, and demonstrate high personal and professional standards
• Proficiency in Microsoft Office

• This position is performed in an office environment, with regular travel to other company offices
• Eligible for MSA’s Flex Time Program 

• 100% employee-owned firm with 100+ years of community impact
• Collaborative culture with in-house experts for all disciplines across the firm
• Flexible work-life integration
• Ongoing learning and professional growth opportunities for all positions
• Commitment to fostering a work environment where employees have a strong sense of inclusion and belonging
• Included on the “ENR Top 500 Design Firms” for over 27 straight years

Eligible employees also receive a comprehensive benefits package, including:

• Compensation Range: $123,000 – $197,500 (commensurate with experience)

• Employee Stock Ownership Plan (ESOP) – As a 100% employee-owned company, eligible employees receive company shares at no cost

• Flex Time: Work 42 hours this week? Have 2 hours added to your Flex Time balance to use as time off in the future

• 401(k) Retirement Plan – Generous employer match that is immediately 100% vested

• Medical, Dental & Vision Insurance for employees and eligible dependents

• Paid Time Off – Minimum of 17 days in the first year

• Paid Holidays – 8 holidays annually

• Paid Parental Leave – regardless of birth parent

• Employer-Paid Insurance – Life, short-term disability, and long-term disability coverage

• Short-Term Incentive Program (STIP) – Annual performance-based bonus opportunity