Join Quartz as aManager, Enrollmentand lead a team responsible for deliveringaccurate,timely, and exceptional enrollment services. In this role,you'lloversee daily enrollment operations, drive process improvements, and partner across the organization to ensure operational excellence and a seamless member experience. Ifyou'rea collaborative leader with health insuranceexpertiseand a passion for developing high-performing teams,we'dlove to hear from you.

Benefits:

• Opportunity to lead and develop a high-performing team

• Influence process improvement and operational excellence initiatives

• Collaborate with leaders across the organization on strategic business initiatives

• Ideal starting pay rate, based on skills and experience:$85,600- $106,900+ robust total rewards package

• Lead, coach, and develop the Enrollment team while fostering a culture of engagement, accountability, and continuous improvement

• Ensureappropriate staffing, workload distribution, training, and performance management to meet operational and service-level goals

• Oversee enrollment operations, including workflow management, inventory monitoring, quality assurance, productivity, and timeliness metrics

• Identifyand implement process improvements that enhance operational efficiency, accuracy, customer experience, and regulatory compliance

• Analyze operational data and performance reports toidentifytrends, address issues, and support informed decision-making

• Collaborate with internal stakeholders, technical teams, and business partners to resolve system and process challenges, support projects, and implement enhancements

• Lead departmental participation in strategic initiatives, process improvements, and cross-functional projects

• Ensure compliance with organizational policies, regulatory requirements, HIPAA standards, and confidentiality guidelines

• Provide oversight ofcustomerexperience for internal and external stakeholders, ensuring high-quality service and issue resolution

• Bachelor'sDegree and5yearsof experience working with health insurance, specifically in Enrollment

• Associates Degreeand8yearsof experience working with health insurance, specifically in Enrollment

• High SchoolEquivalencyand11yearsof experience working with health insurance, specifically in Enrollment

• Must have three (3) years of experience leading a unit within a health insurance environment

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.