SYNNEX Corp

Manager, Employee Relations

SYNNEX Corp • $75K — $95K *
Greenville, SC 29615In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of direct employee relations experience
  • Professional Human Resources certification (PHR/SPHR/SHRM-CP)
  • Bachelor's degree or equivalent experience
  • Strong skills in conducting investigations and documentation
  • Proficient in conflict resolution and mediation
  • Ability to coach and influence leaders effectively
  • Demonstrated sound judgment and integrity with employment law decisions

Responsibilities

  • Manage the U.S. Employee Relations team and their casework
  • Conduct thorough investigations of misconduct and document findings
  • Facilitate conflict resolution between employees and managers
  • Collaborate with Legal on potentially litigious matters
  • Support initiatives for culture and compliance improvements
  • Deliver training on employee relations trends and employment law updates
  • Ensure adherence to case management standards and documentation

Benefits

  • Fully remote position with hybrid option for certain locations
  • Opportunity for professional development and coaching
  • Engagement in risk mitigation initiatives
  • Supportive team culture focused on compliance
  • Exposure to high-level discussions with senior leadership
Full Job Description

The Manager, Employee Relations (ER) provides consultative and investigative support to coworkers to ensure workplace concerns are addressed promptly, fairly, and consistently. This role leads complex employee relations matters, including policy and conduct issues, performance-related concerns, and investigations, while partnering closely with HR Business Partners, Legal, and Ethics & Compliance to mitigate risk and reinforce a respectful, compliant workplace culture.


What You'll Do:

ERC Team Management:
• Manage the U.S. Employee Relations team and serve as a primary point of contact for employee relations matters; coach the ERC team on investigations, corrective actions/performance improvement plans (PIPs), policy interpretation, workplace expectations, and appropriate resolution options.
• Review termination requests and other high-impact employment actions; verify documentation quality and comparators/consistency considerations as applicable. Complete documentation supporting severance recommendations.
• Proactively review with Director Employee Relations any highly contentious or Executive (Director +) corrective actions, PIPs or termination requests.
• Oversee the U.S. ERC team’s adherence to service-level agreements (SLAs) and case management standards, ensuring timely response, consistent documentation, and timely case resolution and equitable distribution of cases.
• Manage staffing, time off request and coverage for partial staffing days

Casework & Investigations:
• Conduct timely, thorough, and impartial investigations (e.g., harassment, discrimination, retaliation, workplace conduct, ethics concerns), including interviewing, evidence review, findings documentation, and recommendation of corrective actions.
• Partner with managers on performance and conduct management, including coaching, documented counseling, progressive discipline, and separation recommendations, ensuring decisions are consistent and defensible.
• Facilitate conflict resolution and mediation between coworkers and/or managers; recommend interventions that improve communication and team effectiveness.
• Maintain accurate, complete, and confidential case documentation in the case management system and HRIS; ensure data quality, retention, and audit readiness.

Cross-functional Collaboration:
• Consult with Director, Employee Relations, Legal and/or outside counsel on matters with potential litigation, agency charges, novel legal inquiries or significant regulatory or reputational risk, support preparation of responses and documentation.
• Collaborate with U.S. Benefits team on actions involving coworkers on leave or with ADA Accommodations.
• Partner with Ethics & Compliance (E&C) to ensure timely completion and resolution of E&C cases.
• Assist in the investigation and response to litigation or EEOC charges.
• Support initiatives related to culture, risk mitigation, and compliance (e.g., non-retaliation practices, respectful workplace standards, issue reporting awareness).
• Support the Director, Employee Relations, in quarterly reviews with HR VPs, HRDs and HRBPs trends and potential interventions.
• Deliver training and coaching to HR Coordinators, HRBPs and managers on trends, documentation standards and employment-law updates.

What We're Looking For:

  • Minimum of 5 Years of direct employee relations work experience

  • PHR or SPHR and/or SHRM-CP.

  • Bachelor's Degree or equivalent experience preferred.

  • Investigations: interviewing, documentation, analysis, and recommendation of outcomes

  • Conflict resolution and mediation of complex, sensitive issues

  • Consultative coaching that influences leaders and aligns stakeholders

  • Sound judgment, discretion, and integrity; employment lawaligned decisions with strong risk awareness

  • Executes instructions clearly; seeks clarification; maintains high attention to detail and accuracy

  • Advanced problem-solving and critical thinking; effective decision-making under pressure and deadlines

  • Executive communication: builds relationships across diverse identities and senior leadership; delivers formal presentations; negotiates persuasively

  • Strong leadership and collaboration; assertive, innovative, and committed to social, ethical, and organizational standards

  • Operational excellence with advanced systems proficiency; organized, time-managed, and drives tasks to completion

Working Conditions:

  • The position is fully remote. However, candidates residing within 50 miles of our Greenville, SC, or Clearwater, FL offices are required to follow a hybrid schedule and work onsite three days per week.

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About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Business Services
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ
SNX
* Ladders Estimates

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