The University of Miami’s UMIT Department has an exciting opportunity for a full-time Manager, Digital Workspace Support to work in Coral Gables, Florida.

The Manager, Digital Workspace Support oversees the support and ongoing operation of the University’s digital workspace tools, ensuring reliable, secure, and effective use of enterprise systems that enable communication, collaboration, productivity, and information sharing. This role manages daily service delivery, access administration, incident response, user support, and continuous improvement for platforms such as email, cloud-based collaboration, videoconferencing, file storage, data collection, monitoring, and security tools. The incumbent partners with senior university leadership and IT stakeholders to identify needs, establish support procedures, evaluate emerging technologies, and align digital workspace services with organizational strategy, security requirements, and the evolving needs of faculty, staff, and students.

Core Responsibilities:

• Designs improved work systems by revising work standards, policies,and procedures, employee workmethod and utilization, and staffing levels.

• Plays an integral role in the hire, training, counseling, and developmentof staff.

• Contributes to the formulation of department-wide management and technical policies.

• Developsand maintainsa professional development and training plan for staff.

• Conferswith and advisessubordinates of technical problems and solutions, task prioritization, andsupport methodology.

• Prepares activity and progress reportsregardinggroup responsibilities.

• Serves as a point of contact for the executive management team ondepartment initiatives.

• Ensures a consistentlyhigh levelof customer service throughout the department by creatingappropriate service standards, regular observation, and mentoring department personnel.

• Develops, documents, andmodifiesguidelines andprocedures to promote efficiency within the unit.

• Worksdirectly with faculty, students, andsenior administrators to identifyand address emergingtechnology needs.

• Administers and coordinates all functions and services for assigned information technology projects.

• Supervisesthe performance of unit supervisors and staff.

• Administers and processes staff performance appraisals.

• Makes recommendations to IT leadership, peers,and subordinates to improve the working environment.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit andcompliance withUniversitypolicies and procedures.

• Ensures employees are trained on controls withinthe function and on University policy and procedures.

MINIMUM QUALIFICATIONS

• Experiencesupporting digital workspace systems required

• Experience supervising service or help desk employees preferred

• Bachelor’s degree in relevant field

• Minimum 5 years of relevant experience

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability toestablish department goals, and objectivesthat support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Any appropriate combination of relevant education, experience and/or certifications may be considered.