CyrusOne

Manager, Data Center Operations Training

CyrusOne • $90K — $130K *
Ashburn, VA 20147In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience managing training programs in operational/engineering settings
  • Strong communication skills
  • Proven track record of timely and effective results delivery
  • Broad technical and site operations expertise
  • Deep analytical background with solid decision-making skills

Responsibilities

  • Develop and implement a global training strategy
  • Innovate training solutions that enhance learning and adoption
  • Ensure staff have resources and knowledge for their roles
  • Design and execute the global training roadmap with partner teams
  • Lead continuous improvement initiatives within the organization
  • Break down complex problems into actionable learning solutions
  • Assess training programs for costs, benefits, and ROI

Benefits

  • Growth opportunity in the expanding data center sector
  • Collaborative workplace culture emphasizing accountability and respect
  • Comprehensive health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Generous paid time off and holidays
Full Job Description
CyrusOne seeks a passionate, innovative, results-oriented Manager, Data Center Operations Training to define and drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers.

What You Will Do:
  • Develop and deliver a successful and effective global training strategy
  • Innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating solutions that team members want to adopt, share, and improve
  • Work to deeply understand the learner's experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs, and continuous improvements) while allowing for site-specific design variation.
  • Contribute to the design and build of the global training roadmap, work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners
  • Drive a continuous improvement roadmap and act as a change agent in the organization.
  • Take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions
  • Assess costs, benefits and ROI; identify and mitigate risks; anticipate and make trade-offs, and balance business needs with technical constraints


What We Are Looking For:
  • Experience managing training programs for an operational/engineering organization or in a learning role in a large, multi-national, preferably tech company
  • Effective communication skills
  • Strong record of delivering results timely and effectively
  • Broad technical skills, site operations experience, and a deep analytical background
  • Strong judgment and a demonstrated ability to influence without explicit authority are key to success


Why Join Us?:
  • Be part of the rapidly growing data center industry powering the world's digital infrastructure
  • Collaborative environment focused on commitment, accountability, respect and excellence
  • Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
  • Competitive pay, performance bonus, 401(k) retirement plan with company match
  • Generous paid time off and holidays


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About CyrusOne

CyrusOne is a real estate investment trust that specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for approximately 1,000 customers, including more than 200 Fortune 1000 companies. CyrusOne's data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer-service-focused platform designed to foster long-term relationships. The company is headquartered in Dallas, Texas.
Learn more about CyrusOne
Size
456 employees
Market Cap
$11.8 billion
Industry
Real Estate & Construction
Net Income
$41.4 million
Founded
2000
5 Year Trend
+17.9%
Revenue
$1 billion
NASDAQ
CONE
* Ladders Estimates

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