Position Summary...We are seeking a dynamic and experienced Manager of Data Analytics to execute our data strategy and initiatives with a specific focus on Contact Operation. The ideal candidate will have extensive knowledge of data analytics, business acumen, and data management. This role will be critical in driving data-driven decision-making across the organization by transforming data into actionable insights for business owners, ensuring the highest standards of data quality and governance, and collaborating with cross-functional teams to align data initiatives with business objectives.
What you'll do...- Data Source Identification: Identify suitable data sources, perform initial data quality checks, and prioritize requirements.
- Understanding Business Context: Translate business requirements into strategic initiatives, build business cases, and drive business impact
- Data Visualization and Storytelling: Recommend and utilize appropriate visualization tools, generate graphical representations, and present data stories that clearly communicate insights to business leaders.
- Actionable Insights: Transform data into actionable insights that drive decision-making and strategic initiatives across the organization, with a specific focus on Contact and Operation Excellence. Present findings to senior leadership in a clear and compelling manner.
- Exploratory Data Analysis: Apply statistical techniques, conduct experiments, and identify correlation and root cause to proposal related solutions.
- Data Quality Management: Develop data quality strategies, implement Data Quality Management (DQM) procedures, and lead data quality initiatives.
- Collaboration: Work closely with cross-functional teams, including IT, marketing, finance, and operations, to ensure alignment of data initiatives with business objectives.
What you'll bring: - Education: Bachelor's degree in business Analytics, Computer Science, Statistics, or related field; master's degree preferred.
- Experience: 2 years of experience in data analytics
- Skills:
- Proficiency in data analytics tools (e.g., SQL, Python, R).
- Expertise in leveraging AI tools to enable faster and efficient analytics output.
- Expertise in data visualization tools (e.g., Tableau, Power BI, Looker).
- Strong understanding of data management and governance.
- Excellent problem-solving and analytical skills.
- Ability to translate complex data into clear, actionable insights for business leaders.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
Bachelor's degree in Mathematics, Engineering, Economics, Computer Science, or related field and 2 years' experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 4 years' experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Business analysis and reporting, Microsoft Office, Statistical modeling software
Primary Location...805 Respect, Bentonville, AR 72716, United States of America
