Manager, Customer Success
Reporting to the Director, Customer Success, the Manager, Customer Success's primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management.
Core Competencies
• Communication
• Achievement/Results Oriented
• Teamwork
• Initiative
• Customer service
• Flexibility/Adaptability
• Problem Solving
• Building relationships
Responsibilities include the following, but are not limited to:
Customer Account Management - Major Accounts
• Accountable for all customer initiatives for NRT's major corporate accounts and single customers.
• Conduct calls to all NRT top accounts and follow up on issues by engaging appropriate internal departments.
• Prepare Initiatives Review(s) with customer management (may include Service Reports where applicable).
• Build and maintain successful customer relationships through meetings, presentations, teleconferences (i.e., Quarterly Executive Teleconferences), between customer and NRT.
• Administer and manage Boarding forms for all new customers.
• Support development of specific plans to ensure revenue growth and quota.
• Other responsibilities as required by the EVP, Customer Success, or President/CEO.
• Up to 50% travel is required.
Qualifications
• At least 3 years of experience in account/relationship management, business development or client-facing role
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Excellent communication and presentation skill
• Experience in managing ATM accounts is an asset.
• Bachelor's Degree in business related discipline is required, MBA/Master's degree is an asset.
