The Customer Solutions Management role is a function that owns our customers journey, specifically through migrations and of customers workloads that establishes the core AWS solution which is the foundation of modernization and innovation. In addition to migrations, the CSM will drive the adoption, go live and ensure we are continuing to provide value as we increase retention and expand the customer's footprint on AWS. The team guides our customers through the technology, operational, educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership, driving collaboration between other core account groups.
In this role leading our Strategic account CSMs, you will be technically capable and credible in your own right, ready to dive deep into workload adoption patterns as well as effective in shaping the customer journey and skills of your team. You must enjoy and have a track record of collaborating with product management and engineering teams to influence product and service direction. You enjoy guiding teams to scale their knowledge through others and through the development of repeatable adoption patterns. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to executive management.
Other qualities we are looking for:
In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud adoption experts for a diverse and challenging set of Strategic customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Have a strong obsession on customer success and successful cloud adoptions. The ideal candidate will have past experience working with customers or similar role and leading all aspect of successful cloud adoption and expansion.
Key job responsibilities
- As a key member of the customer account teams, ensure success and growth in our customers cloud journey.
- Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources.
- You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function.
- Coach Customer Solutions Managers in the skills needed to successfully lead teams, manage cadence and have the wherewithal to help our customers work backwards.
- Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices.
- Build deep relationships with decision makers within customer accounts to enable them to be "Cloud advocates."
- Act as a conduit and liaison between customers, service engineering teams and support.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- 5+ years of leading a team with experience in hiring and developing talent experience
- 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
- 5+ years of experience engaging with senior/executive customer stakeholders (Director+ level), driving business outcomes through technology adoption
- 3+ years of hands-on experience with cloud computing, including architecture patterns, migration strategies, or workload optimization
- Bachelor's degree in Computer Science, Engineering, or equivalent professional experience
PREFERRED QUALIFICATIONS
- Experience advising C-suite or VP-level executives on cloud strategy, digital transformation, or GenAI/Agentic AI strategy
- Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
- Experience managing teams that support complex, high-value workloads across ISV/SaaS or technology verticals
- Technical depth in one or more areas: cloud migrations, application modernization, data and analytics, infrastructure optimization, security and compliance, or AI/ML/GenAI/Agentic
- Strong written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
- AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth
- Experience in ISV/SaaS, platform engineering, or technology industry verticals
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 194,300.00 - 262,800.00 USD annually
USA, CA, Mountain View - 194,300.00 - 262,800.00 USD annually
USA, CA, SANTA CLARA - 194,300.00 - 262,800.00 USD annually
USA, CA, San Francisco - 194,300.00 - 262,800.00 USD annually
USA, CA, Santa Clara - 194,300.00 - 262,800.00 USD annually
