Manager, Customer Master Data (Contract Manager)

Responsibilities
• Lead the team that onboards new customers and maintains customer master data, class of trade, and licensure information.
• Ensure customer setup and maintenance requests are completed accurately, on time, and in line with defined processes and controls.
• Create and monitor key performance indicators (KPIs) that measure service quality, team performance, and operational success.
• Use data, reporting, and root cause analysis to identify trends, prevent repeat issues, and improve the customer experience.
• Develop proactive workflows, reporting tools, and process improvements that strengthen data quality and increase efficiency.
• Build trusted partnerships with Sales, Customer Service, Finance, Accounting, Pharma Account Management, SAP, and technology teams.
• Support SOX and internal control requirements while recommending updates that reduce risk and improve clarity.
• Coach, train, and mentor team members through regular feedback, development planning, and performance support.
• Lead change initiatives and special projects that support business goals, employee engagement, and continuous improvement.

Required Qualifications
• High school diploma or GED.
• 5+ years of professional experience with increasing responsibility within Customer master data management.
• Experience leading people, teams, or projects.
• Experience managing performance and supporting team development.
• Strong analytical, problem-solving, and decision-making skills.
• Strong verbal and written communication skills with the ability to build relationships across teams.
• Proficiency with Microsoft Office, including Excel and PowerPoint and SAP

Preferred Qualifications
• Bachelor's degree in Business, Supply Chain, Information Systems, or related field.
• Experience developing dashboards, operational metrics, or performance reporting.
• Experience leading process improvement or change management initiatives.
• Knowledge of customer onboarding, licensure management, compliance processes, or data governance.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 99,200 - 165,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.