Manager, Customer Master Data (Contract Manager)
As the Customer Master Data Manager, you will lead a team that supports customer onboarding, data integrity, class of trade, and licensure maintenance. You will improve processes, strengthen controls, and develop team members while helping the business move faster and serve customers with confidence. This is a great opportunity for a compassionate, ambitious leader who enjoys solving problems, building talent, and turning data into meaningful business results.
Responsibilities
• Lead the team that onboards new customers and maintains customer master data, class of trade, and licensure information.
• Ensure customer setup and maintenance requests are completed accurately, on time, and in line with defined processes and controls.
• Create and monitor key performance indicators (KPIs) that measure service quality, team performance, and operational success.
• Use data, reporting, and root cause analysis to identify trends, prevent repeat issues, and improve the customer experience.
• Develop proactive workflows, reporting tools, and process improvements that strengthen data quality and increase efficiency.
• Build trusted partnerships with Sales, Customer Service, Finance, Accounting, Pharma Account Management, SAP, and technology teams.
• Support SOX and internal control requirements while recommending updates that reduce risk and improve clarity.
• Coach, train, and mentor team members through regular feedback, development planning, and performance support.
• Lead change initiatives and special projects that support business goals, employee engagement, and continuous improvement.
Required Qualifications
• High school diploma or GED.
• 5+ years of professional experience with increasing responsibility within Customer master data management.
• Experience leading people, teams, or projects.
• Experience managing performance and supporting team development.
• Strong analytical, problem-solving, and decision-making skills.
• Strong verbal and written communication skills with the ability to build relationships across teams.
• Proficiency with Microsoft Office, including Excel and PowerPoint and SAP
Preferred Qualifications
• Bachelor's degree in Business, Supply Chain, Information Systems, or related field.
• Experience developing dashboards, operational metrics, or performance reporting.
• Experience leading process improvement or change management initiatives.
• Knowledge of customer onboarding, licensure management, compliance processes, or data governance.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 99,200 - 165,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
