What You'll Contribute

As the Manager of Customer Business Analytics you will be responsible for developing insights that accelerate business growth, optimize performance, and improve customer experiences across the full funnel.

You will lead analytical initiatives that deepen understanding of the customer journey—from prequalification through conversion—and identify opportunities to improve funnel efficiency, engagement, and decision-making across the organization.

What You'll Do

• Develop and implement analytical frameworks to uncover insights, improve business performance, and optimize conversion funnels across customer touchpoints.

• Analyze complex data sets to identify patterns, trends and friction points within the prequalification process, application funnel, and broader customer journey that will drive business growth.

• Develop models and forecasts to support business planning and decision-making.

• Conduct deep-dive analyses to understand customer behavior drivers, drop-off points, channel performance, and segmentation opportunities.

• Present findings and recommendations to senior leadership to influence strategic decision-making.

• Collaborate with cross-functional teams to understand business objectives and provide insights to inform business strategies.

• Ensure data integrity and accuracy by monitoring data sources and implementing quality control processes.

• Stay up-to-date with industry trends and emerging technologies to drive innovation and continuous improvement.
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum:

• Strong experience with SAS, SQL, Python, R, or other programming languages commonly used in analytics.

• Demonstrated ability to lead and manage projects and deliver high-quality analytics outputs.

• Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization.

• Strong problem-solving and critical thinking skills.

• Demonstrated ability to work collaboratively across departments and functions.

• Familiarity with data visualization tools such as Tableau, Power BI, or similar.

• Experience in e-commerce or retail analytics is preferred.
  

Preferred:

• Bachelor's or Master's degree in mathematics, statistics, economics, computer science, or related field.

• 5+ years of experience in analytics, with at least 2 years of experience managing cross-functional projects.
  

Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities