Manager, Curation (Onsite - 5 days per week)
Overview:Curation is the cornerstone of on-platform operations at Weedmaps, responsible for driving data accuracy and maintaining product listings across our platform ecosystem. The Manager of Curation will step into a structured operational framework to maintain execution standards, optimize existing workflows, and maintain a high performing culture. This multi-faceted role focuses on day-to-day data management, cross-functional triage, and coaching a pod-based team of 30+ data entry associates, across multiple locations. Success in this position means driving output within clean, established systems, partnering with cross-functional stakeholders to improve tooling and triage, and closing performance deltas across the team.
The impact you'll make:- Maintain and utilize established data dashboards (e.g., Sigma, Tableau, operational trackers) to monitor velocity, analyze performance trends, and execute routine management callouts.
- Oversee case prioritization and workload distribution based on leadership initiatives and client requests, keeping tracking systems updated and guiding supervisors on execution.
- Maintain, audit, and continuously refresh Standard Operating Procedures (SOPs) and documentation to keep team processes clear and current.
- Act as the operational liaison to the product team, triaging tooling suggestions, managing data discrepancies, and ensuring new updates actively improve curation efficiency.
- Partner with sales and revenue teams to triage daily client requests, performing root-cause analysis to resolve issues swiftly and prevent upstream repeat issues.
- Maintain quality standards by continuously auditing workflows and standardizing execution across all intake types.
- Guide the team through case-by-case catalog nuances using clear judgment while maintaining standardized workflow execution.
- Directly supervise an established team of exempt supervisor(s) and non-exempt remote and onsite data entry associates organized into geographic pods.
- Lead ongoing recruitment, hiring, onboarding, and regular 1:1 performance evaluations.
- Provide ongoing coaching and performance visibility to help bottom performers reach team standards while retaining valuable domain knowledge.
- Monitor associate capacity and output data to ensure full time utilization and maximize overall team velocity.
What you've accomplished:- 2+ years of experience leading or supervising operations, catalog management, or technical support teams.
- 1+ year of workforce management experience (scheduling, coaching, forecasting, and performance tracking).
- Demonstrated experience stepping into existing operational environments, maintaining data dashboards (e.g., Sigma, Tableau, advanced spreadsheets), and driving incremental process improvements.
- Strong analytical skills with a focus on root-cause analysis, practical problem-solving, and managing nuanced rule sets.
- Foundational understanding of basic machine learning principles, automated data workflows, and AI-assisted tooling.
- Proven cross-functional skills, specifically in triaging sales support requests and communicating operational needs to product/engineering teams.
- Experience writing, updating, and enforcing standardized operating procedures (SOPs).
- BA Degree or equivalent experience
- Strong planning, analytical and organizational skills
Bonus points: - Previous cannabis industry experience
- Salesforce experience
The base pay range for this position is $72,100 - $90,773 per year, and a competitive bonus
2026 US Benefits for Full Time, Regular Employees:- Physical Health (Medical, Dental & Vision)
- 100% employer-paid premium for employees
- Up to 80% coverage for dependents
- Company HSA contribution with the High Deductible Health Plan
- 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
- Basic Life, Voluntary Life and AD&D Insurance options
- Supplemental, voluntary benefits
- Student Loan Repayment/529 Education Savings with a monthly company contribution
- FSA (Medical, Dependent, Transit and Parking)
- Voluntary Life and AD&D Insurance
- Critical Illness Insurance
- Accident Insurance
- Short- and Long-term Disability Insurance
- Pet Insurance
- Identity theft protection
- Legal access to a network of attorneys
- PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
- Paid parental leave
