Company:Finning Canada
Number of Openings:1
Worker Type:Permanent
Position Overview:Reporting to the Senior Manager, Exchange Supply Chain, this role is responsible for leading a team focused on resolving critical parts issues and minimizing production delays caused by parts availability. The Manager, Critical Parts Solutions and Escalations will lead a cross-functional team that supports production in the Finning Exchange Program through priority triage, collaborative problem-solving, supplier escalation, and alternative sourcing solutions as required.
Job Description:- Lead and manage a cross-functional team of Buyers and Material Supply Coordinators to resolve critical parts issues and support production continuity
- Establish clear goals, responsibilities, and role expectations for each position within the team
- Set customer communication standards, follow-up expectations, and feedback loops to support timely and transparent issue resolution
- Facilitate collaboration across service operations, parts operations, parts planning, CAT, OEM, and other key stakeholder groups
- Develop and oversee a priority triage process to ensure urgent parts availability issues are assessed, prioritized, and resolved in a timely manner
- Escalate issues to suppliers and collaborate with them to identify practical, timely, and sustainable solutions
- Work with CAT and other suppliers to improve escalation processes and maintain a hypercare process for parts with poor or constrained availability
- Partner with Production, Supply Chain, Technical Services, Warehouse Operations, and other business teams to prevent production bay delays and quoted rebuild delays related to parts availability
- Establish systems, procedures, and review methodologies to proactively identify, monitor, and resolve constrained critical parts
Qualifications:- 7+ years supply chain or manufacturing experience with demonstrated ability to direct and motivate staff.
- 7+ years of experience working in a heavy equipment dealership, construction, mining, or similar industrial environment
- Experience working within a global organization and operating in a large, complex, and changing business environment
- Demonstrated leadership experience with the ability to lead teams in a fast-paced, dynamic environment
- Strong problem-solving, decision-making, planning, and organizational skills, with the ability to adapt to change and perform effectively under pressure
- Ability to assess situations, determine importance, urgency, and risk, and make timely decisions in the best interests of the organization and customers
- Excellent communication and collaboration skills, including the ability to speak, listen, and write clearly and effectively using appropriate tools and techniques
- Ability to manage multiple priorities and drive timely resolution of issues
- Experience working with suppliers, managing escalations, and influencing outcomes without direct authority
- Strong understanding of Finning's service and supply chain processes, including the political, process, and technology landscape required to deliver positive business outcomes
- Strong stakeholder management skills, with the ability to build relationships and provide effective leadership across multiple business groups
- Strong understanding of customer experience, customer expectations, and the impact of parts availability on production and rebuild commitments
- Experience developing, executing, and governing strategic plans
- Highly proficient in Microsoft Office suite of products
Note:- This position is a Monday - Friday position based out of our OEM Remanufacturing location in Edmonton
- Competitive benefits package
- Defined Contribution Pension Plan and Employee Share Purchase plan (with employer matching components)
