Job DescriptionThe Manager, Crisis Management & Business Continuity is responsible for supporting the development, implementation and maintenance initiatives within the Enterprise-wide Crisis Management and Business Continuity programs that strengthen organizational resilience and enable effective preparedness, response, and recovery from disruptive events. This role partners cross-functionally to ensure crisis management and business continuity plans, governance, training, and response processes are aligned to business priorities, operational requirements, and risk considerations.
This position requires strong leadership, strategic thinking, and the ability to manage multiple priorities in a fast-paced environment. The Manager will work closely with internal stakeholders to support readiness, coordinate response efforts, identify improvement opportunities, and drive continuous enhancement of resilience capabilities.
Responsibilities
- Support the development, implementation, maintenance, and continuous improvement of crisis management and business continuity strategies, standards, procedures, and governance frameworks.
- Lead and maintain business continuity and crisis management planning for assigned regional or functional areas, including supporting documentation and subject matter expertise.
- Coordinate crisis response and continuity activities, incident escalation and recovery efforts with key stakeholders.
- Identify key dependencies, critical processes, and resilience requirements to strengthen enterprise preparedness.
- Monitor evolving internal and external risks, regulatory expectations, and industry practices by leveraging AI tools to identify trends, synthesize information and support program relevance and compliance.
- Partner with business leaders and cross-functional stakeholders to assess operational risk, continuity needs, and recovery priorities.
- Build and maintain strong working relationships with internal teams and, where applicable, external partners or service providers.
- Support executive-level communication and reporting by preparing status updates, action plans, risk summaries, and lessons learned for diverse audiences.
- Design and lead tabletop exercises, simulations, training sessions, and awareness programs; evaluate outcomes and drive corrective actions and continuous improvement.
- Provide recommendations to leadership on crisis readiness, business continuity maturity, and operational resilience; support special projects and maintain professionalism and discretion in sensitive situations.
Qualifications- Bachelor's degree in business, risk management, emergency management, operations, communications, or a related field or comparable experience with business continuity or crisis management.
- Minimum 7 years of experience in crisis management, business continuity, emergency preparedness, operational resilience, risk management, or a related discipline.
- Previous experience leading cross-functional initiatives and working effectively in a complex, matrixed organization.
- Strong analytical, problem-solving, planning, and organizational skills.
- Excellent written and verbal communication skills, with the ability to communicate effectively with employees, business leaders, and senior management.
- Demonstrated ability to manage multiple priorities, adapt quickly to changing conditions, and work effectively under pressure.
- Experience developing plans, conducting exercises, and supporting response or continuity operations.
- Experience leveraging AI tools to enhance research, analysis, reporting, planning, or decision-making in support of crisis management, business continuity, or operational resilience activities.
- Familiarity with regulated, global, or highly complex business environments is preferred.
Additional InformationApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
