A successful candidate will be an experienced manager ready to take on new challenges, with a strong focus on operational excellence, strong people development skills, and the ability to lead cross-functional teams.
Position Overview: As the
Manager of Corporate IT Administration, you will play a key role in ensuring the stability, security, and establishing a digital workplace platform that supports other teams and the business. You will partner closely with other technology teams and business stakeholders to resolve complex issues, improve service delivery, and drive continuous improvement. Key responsibilities include:
Team Leadership & Operational Excellence:- Lead, coach, and develop a team responsible for the workplace services, including identity and access management, endpoint administration, application management, and tier 2/3 user support operations.
- Establish clear roles, balanced workload management, on-call coverage, and escalation paths to ensure consistent service delivery.
- Foster a culture of customer service, accountability, documentation, and continuous improvement.
Identity, Access & Account Lifecycle Management:- Oversee the end-to-end Joiner/Mover/Leaver (JML) process to ensure timely provisioning, role changes, and deprovisioning.
- Govern user access management across corporate systems, including Single Sign-On, Multi-Factor Authentication, group management, and privileged access management.
- Support the onboarding and integration of corporate systems into SSO, ticketing platforms, Phones, Microsoft 365, and related services.
- Ensure access requests and approvals follow least-privilege principles
Corporate Endpoint & Device Administration- Manage administration standards and tooling for corporate devices (Windows/macOS).
- Oversee endpoint lifecycle operations: ordering/provisioning, imaging/enrollment, devices replacement/refresh, offboarding/wipe, and inventory accuracy.
- Ensure devices policies align with security requirements (encryption, patching etc.)
Service Management (ITSM) & Support Delivery- Own day-to-day service delivery for corporate IT administration queues (sprints, tickets, requests, and incidents).
- Define and maintain service catalog items, SLAs, escalation standards, and quality controls
- Monitor and report on KPIs
- Improve support processes through automation, improve/create knowledge articles, and document consistent intake/triage practices.
Administrative System Ownership- Provide oversight for corporate admin operations tied to Azure/O365, AWS, HRIS, corporate applications, and related services.
- Coordinate with infrastructure and security teams on platform changes and end-user impact communications and training.
Security and Compliance:- Ensure administrative practices support corporate security controls
- Maintain documentation for processes and approvals
Process Improvement & Automation:- Identify opportunities to reduce manual work through automation
- Standardize common tasks and reduce variation to improve speed, accuracy, and user experience.
Vendor Administration- Coordinate vendor support cases, renewals, and tooling improvements aligned to service needs.
- Track usage and costs; recommend optimization and reductions.
People Management and Leadership:- Operationalize O.C. Tanner's Leadership Principles: Demonstrate leadership through consistent, observable behaviors-align work to the company's vision, act with a strong sense of ownership, prioritize client impact in decision-making, build trust through follow-through and transparency, and collaborate effectively across teams. Translate these principles into daily team practices, expectations, and performance conversations.
- Create psychological safety to accelerate learning and innovation: Foster an environment where team members feel safe to speak up, challenge assumptions, surface risks early, and learn from mistakes. Lead blameless postmortems, encourage open dialogue, and actively seek diverse perspectives to improve outcomes. Enable "challenger safety" so the team can question the status quo and continuously improve systems and processes.
- Lead through change and modernization: Guide the team through ongoing transformation, including cloud adoption, automation, and the responsible use of AI. Provide context, reduce ambiguity, and help individuals adapt by reinforcing purpose, building new capabilities, and maintaining focus during periods of change.
- Develop talent and grow capability: Invest in the growth of each team member through regular coaching, feedback, and personalized development plans. Build both technical depth and leadership capability across the team, creating a strong pipeline of future leaders and subject matter experts.
- Drive accountability and measurable outcomes: Establish meaningful performance indicators for reliability, security, scalability, and operational efficiency. Hold the team accountable for results while also providing the support, tools, and context needed to succeed. Reinforce a culture where commitments are met and outcomes matter.
- Enable cross-functional collaboration: Work shoulder-to-shoulder with product, engineering, security, and business teams to deliver reliable and scalable solutions. Break down silos, ensure shared understanding of priorities, and help teams make effective trade-offs that balance speed, quality, and risk.
- Set the tone for a culture of continuous improvement: Encourage a mindset of ongoing refinement-simplify systems, automate repetitive work, and use data to identify opportunities for improvement. Create space for experimentation and innovation while maintaining a strong foundation of operational excellence.
Qualifications and Requirements:- Demonstrated experience in people management and technical leadership.
- Strong communication skills and a leadership style grounded in clarity, accountability, and mutual respect.
- Significant hands-on experience as a systems engineer or administrator.
- Experience leading and working with offshore teams.
- Passion for creating a secure and efficient operational environment.
- Experience with scripting or programming languages such as Python or PowerShell.
- Knowledge of and experience with Agile methodologies such as Kanban, Scrum, and Lean.
- Assess, prioritize, and remediate security vulnerabilities.
- Drive operational excellence through the development and management of key performance indicators.
- 5+ years of relevant technical experience.
- 5+ years of experience managing and mentoring small to mid-sized technical operations or engineering teams.
- Bachelor's degree in Information Systems, a related field, relevant certifications, or equivalent experience.
- This position requires occasional support outside of standard business hours and participation in an on-call rotation.
- Join us in shaping the future of workplace culture and making a positive impact on employees worldwide!
