Requisition ID: 938353
Store #: X00014 Loyalty & Analytics - NY 5th
Position: Full-Time
Total Rewards: Benefits/Incentive InformationJOB DESCRIPTIONGENERAL FUNCTIONThe
Manager of Consumer Analytics will collaborate closely with business leaders to deliver actionable, data-driven insights and help drive customer engagement. In this individual contributor role, the Manager will take full ownership of analyzing customer behavior and campaign performance across multiple channels - leveraging transactional, behavioral, clickstream, and demographic data.
MAJOR DUTIES AND RESPONSIBILITIES- Insights and Analysis:
Lead the development of recurring reports, business reviews and ad hoc analyses that drive actionable insights, improving CRM strategies, and enhancing campaign performance across customer retention and acquisition efforts.
- Data Visualization & Storytelling
Ability to translate complex analyses into clear, actionable visualizations and executive-level presentations.
- KPI Tracking and Performance Evaluation:
Build and maintain dashboards and syndicated reports that evaluate consumer metrics and campaign KPIs, ensuring stakeholders have the data needed to make informed decisions. - Strategic Recommendations:
Provide clear insights and recommendations to business leaders, forecasting campaign results and suggesting course corrections to meet or exceed business objectives. - Data-Driven Testing and Methodologies:
Design and implement testing methodologies and analytic approaches to answer key business questions, optimizing targeting tactics, and leveraging predictive models for improved campaign outcomes. - Cross-Functional Collaboration:
Partner with internal and external stakeholders to meet business objectives, providing regular reporting and deep-dive analysis on demand while managing expectations and delivering on time. - Project and Process Management:
Manage multiple projects simultaneously, ensuring timely and high-quality deliverables while standardizing analytic processes for efficiency and consistency.
BASIC QUALIFICATIONS- BS/BA in economics, statistics, mathematics, or another quantitative field
- 4+ years of experience in applied analytics, consulting, or similar decision science roles
- Intermediate to advanced proficiency in SQL, BigQuery, or similar querying languages (Python is a plus)
- Strong experience working with relational databases and handling large datasets
- Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation
- Strong communicator with excellent written, verbal, and presentation skills, proficient in active listening, and adept at conveying messages to diverse audiences across various hierarchical levels
- Strong critical thinking, problem-solving skills, and attention to detail
- Ability to work independently and collaboratively in a fast-paced, cross-functional environment
- Detail-oriented, with strong time management skills to thrive in a fast-paced environment and meet deadlines
- A collaborative and flexible approach, with a positive attitude towards teamwork and adaptability
PREFERRED QUALIFICATIONS- Prior experience working in applied retail analytics
- Prior experience working with cross-border teams (e.g., collaborating across NA/EU teams)
- Experience developing dashboards from scratch (Looker, PBI, Tableau, etc.)
Pay Range: 107,824.80 - 157,073.60
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
