This position is accountable for the development of strategy, programs and personnel for Technical Service in support of overall strategic sales goals. This includes development and maintenance of training programs and presentation materials, as well as implementation of a strategic direction in concert with Lead 2030 strategy. Responsible for driving activities of the field Technical Service team and influencing Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products.
What You'll do- Responsibility to drive profitability across the project P&L with responsibility for resource investment and customer programs while understanding financial implications
- Responsible for customer engagement strategy while identifying long term account development plans
- Leads the assigned Strategic Business Developers or Project Manager team driving them towards a common goal of over proportional growth as well as owning the tailored project execution
- Understands how to utilize direct resources as well as indirect resources to maximize customer share of wallet on construction projects
- Strong executive presence to be able to lead complex customer discussions and navigate strategic initiatives
- Brings strong analytical and problem-solving skills in order to manage complex customer opportunities by breaking it down into manageable parts in a systematic and detailed way
- Cross functional responsibilities to problem solve with other Hilti stakeholders on customer specific needs/requests
- Strong knowledge of Hilti processes and how to navigate the matrixed organization
- Acts on behalf of Hilti within customer environment - utilizing Hilti expertise to further improve the customers solution choices
- Responsible to lead project capture coordination while providing clear and consistent communication to all involved parties
- Competent written and oral communication with customers and internal stakeholders
- Forward-looking, motivated, collaborative team members as well as independent minded individual requiring minimal direction from Management
- Other duties as needed or assigned
What You'll Bring- Bachelor's Degree or equivalent Hilti experience, required
- Master's Degree, preferred
- Engineering Degree, preferred
- People Leadership Experience
- Business Development, preferred
- Ability to engage and influence multiple stakeholders (e.g. HUB, MOs, customers), required
- Capacity to conceptualize an idea and take it through to a tangible solution, required
- Excellent communication as well as leadership skills, required
- Ability to be creative & entrepreneurial
- Excellent problem-solving & decision-making skills
- Ability to be a team player, and a team leader
What's In It for You In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and two days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
