Job Description

Salary Range

The expected base rate for this Glens Falls, New York, United States-based position is $97,552.00 to $144,747.20 annually. (Salary is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements).

The Impact You Can Make

As a Nurse Manager, you hold full clinical, operational, and fiscal accountability for your unit or service line. You are not just managing daily tasks; you are driving the continuous improvement effort, mentoring the next generation of Care Coordinators, and strategically shaping the care delivery model.

The Nurse Manager of Community Care Coordination will play a critical and central role in our care coordination initiatives, including Medical Home and Health Home, by providing administrative leadership to ensure patients receive high quality, evidence-based, coordinated care. This position will be responsible for the overall development and implementation of a systematic approach to care coordination, resulting in a comprehensive, integrated system that addresses all of a patient's needs across all care settings. This consists of the full range of patient needs, including but not limited to general health, behavioral health, substance use and abuse and housing.

How You Will Fulfill Your Potential (Responsibilities)

• Provide administrative leadership for outpatient care coordination initiatives (Health Home).
• Responsible for the oversight, training and evaluation for a team of care coordinators (adult and children) and Embedded Community Care Managers. Collaborate with physician practice leaders to ensure a partnership between the Community Care Coordination department and the physician practices.
• Work collaboratively with other GFH Departments, including Inpatient Case Management, Cancer Center and specialty practices to further develop and enhance an integrated, systematic, patient-centered care coordination process.
• Oversee the continued progress and evolution of IT support for care coordination through Epic and other relevant data management and reporting platforms (Netsmart/Data Den)
• Provide oversight and quality control to ensure care coordination and care planning is in accordance with best practice and applicable program and regulatory requirements.
• Establish and enhance partnerships with external providers and community resources to further support care coordination efforts.
• Manage the department budget and expenses to ensure financial viability and establish systems to attribute and monitor expenses and revenue across departments as appropriate.
• Maintain knowledge of evidence-based practices and emerging issues and trends in care coordination.
• Serves as a role model of professional practice consistent with organizational goals, customer service, clinical effectiveness and standards of care. Take part in patient experience and satisfaction activities.

What You Bring (Qualifications)

Education & Licensure

• Licensure: Active Registered Professional Nurse (RN) license in the State of New York.
• Degrees: Bachelor of Science in Nursing (BSN) required.

Experience & Skills

• Clinical Expertise: Minimum of 3 years of care coordination, care management, or other relevant administrative healthcare experience required; previous nursing management experience highly preferred. Prior Health Home experience is required.
• Leadership Capabilities: High emotional intelligence with a proven ability to navigate crucial conversations, resolve conflicts, and delegate effectively.
• Community Population: Experience with a broad range of medical specialties, including primary care and behavioral health, as well as community resources and support is required. Knowledge of medical and social issues for both children and adults, in particular high-risk and low-income populations. Thorough knowledge of local resources and referral options.
• Core Skills: Strong project management, analytical, and organizational skills required. Must be detail oriented, self-motivated, and work as part of a team.