Role Summary: The Commercial Operations Manager is responsible for providing strategic leadership to a team of 10 to 15, highly technical quoting staff supporting the business. The role is heavily focused on talent development, the deployment of sound commercial strategies, leading continuous improvement initiatives and the delivery of a positive internal & external customer experience.
Responsibilities & Requirements:
- Lead and manage a team(s) of Application Engineers and quoting staff in the consistent generation of high quality, on time, value priced proposals, technical design decisions that provide value to the client. Responsible for ensuring front-line Comm Ops teams are driving margin, making value-add pricing decisions, and delivering best-in-class support to Engineering, Sales and end-user clients.
- Train, develop and engage quoting staff, while providing daily guidance in support of performance goals. Draft development plans and provide feedback to ensure team members are growing their capabilities.
- Ensure process compliance and training related to customer facing policies and procedures, as well as proper oversight of team members relative to enforcement.
- Engage in the creation and implementation of best practices (how to quote more effectively, reducing cycle times of proposals, improving hit-rate, etc...) aimed at improving the acquisition and execution of opportunities, while using expertise to improve the effectiveness of team members.
- Enhance performance by analyzing and measuring performance metrics to ensure that resources are effectively utilized and optimized, while managing workload across the team.
- Drive effective collaboration and clear communication on activities with cross-functional stakeholders. Ensure that Sales, Operations, and Engineering are effectively leveraged, while providing relevant proposal details throughout the bid cycle.
- Manage expenses for area of responsibility while ensuring staff is utilized effectively. Participate in department budget setting and monitoring throughout the year.
- Enhance process compliance related to the application of tools, systems, and customer facing policies & procedures.
- Embrace Flowserve values and ensure that all team members are effectively engaged.
- Other duties as assigned.
Preferred Experience / Skills:
- 5+ years of commercial front-end and/or comparable sales/customer facing experience, with cross-functional/platform experience preferred.
- Leadership experience required. Demonstrated leadership style which encourages a collaborative atmosphere and places a high value on employee engagement.
- High level of Commercial skills required, including business savvy, financial acumen, strong communication/influencing skills and a sales mindset.
- Excellent organizational skills and a proven track record of achieving objectives and challenging goals.
- Excellent interpersonal skills and communication skills both written and verbal.
- Proven attention to detail and process-oriented mindset with results driven background.
- Strong understanding of Flowserve's industry and portfolio coupled with both technical and commercial expertise.
- Continuous improvement mindset and high degree of comfort with analytical tools and related technologies.
- Moderate travel will be required
- Experience with commercial contracts and terms and conditions is preferred.
- BS or BA Degree in relevant field and 8-10 years relevant experience
