Req Id: 429278
Summary
Le gestionnaire sera chargé de diriger le rendement de l'équipe Recouvrement du Québec pour les clients d'entreprises de vente au détail. Il jouera un rôle clé dans l'établissement et la mise en œuvre de stratégies à court et à long terme liées aux comptes débiteurs pour Bell Marchés Affaires, ce qui comprend la définition des exigences pour les améliorations de processus et de système.
Nous sommes à la recherche d'un candidat possédant des aptitudes pour entraîner des répercussions sur l'entreprise à l'aide d'analyses fondées sur les données. Au sein de cette équipe, vous aurez l'occasion de cerner les plus récentes pratiques en matière d'analyse de données et de collaborer avec notre équipe Informatique décisionnelle pour mettre en œuvre lesdites pratiques afin de stimuler l'efficacité opérationnelle.
Key Responsibilities
• Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
• Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline
• Support team with conflict resolution on aging accounts and help formulate collection strategies
• Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
• Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
• Monitor collections performance according to quality and productivity standards
• Oversee credit adjudication process
Critical Qualifications
• Degree in business administration, finance, mathematics, or CPA Accounting designation (or in the process of completing designation)
• 3+ years' experience working in a collections environment managing a group of 10+ employees
• Knowledge of Microsoft Office, Excel and PowerPoint
• Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
• Analytical and problem solving skills
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : New Brunswick : Bathurst || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Quebec City || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 08/03/2026
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [redacted] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
